SF Clinic- Clinic Operations Manager

Status: Full-time
Salary: TBD, plus HealthRIGHT 360 offers a comprehensive benefits package
FLSA Status: Exempt
Primary Location: San Francisco
Facilities: SF Clinic
Program/Department: Primary Medical Care

The mission of HealthRIGHT 360 is to give hope, build health, and change lives for people in need. We do this by providing compassionate, integrated care that includes primary medical, mental health, and substance use disorder treatment to over 22,000 uninsured Californians annually.


Under the direction of the Director of Healthcare Operations, the Clinic Operations Manager will play a key role in ensuring overall efficient operations of the agency’s clinics. The Clinic Operations Manager will be responsible for supporting the Director of Healthcare Operations with the organizational day-to-day needs of clinic operations, and direct supervision of the front office staff. The Clinic Operations Manager will develop, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues. The position will be hands on, interact and coordinate with management, staff and patients.


Administrative/Project Management/Policies
• Ensure that all front office policies and procedures are current and make appropriate updates
• Continually assess and adjust patient flow for increased efficiencies
• Coordinate and delegate administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects
• Support in accreditation of NCQA’s PCMH (Patient Centered Medical Home Design)
• Support and manage implementation of Electronic Medical Records ensuring compliance with all applicable laws and regulations
• Support in implementation of Clinic’s 340B Pharmacy program

Organizational Planning/Quality Assurance Improvement
• Facilitate on-going organizational development, team building, and capacity building
• Participate in SFCCC’s monthly quality improvement committee meetings
• Continually assess the Program’s strengths and weaknesses as well as the changing client communities and service needs
• Develop short and long-term programmatic and strategic plans in conjunction with Director and HR360 management team
• Responsible for monitoring clinic operations compliance with all federal, state, and regulations

Clinic Management
• Responsible for direct supervision of all front office personnel and volunteers
• Coordinates with back office management to ensure operational efficiency
• Leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist
• Establish procedures for reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management
• Overall medical records management
• Ensures that appropriate staff are trained as CAA’s
• Handles aspects of management, including direct supervision and mentoring of subordinate staff
• Managerial activities may include but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating
• May serve as Director in absence of Director Healthcare Operations

And, other duties as assigned.


Education and Experience
-Bachelor’s in related field
-Minimum of 3 years community based program management experience or equivalent
-Experience in a Supervisory role
-Extensive experience managing government and private contracts
-Experience managing organizational change and re-structuring
-Excellent leadership, organizational and communication skills
-Commitment to providing nonjudgmental quality health care to those in need
-Commitment to and experience with a volunteer based agency
-Experience and commitment to working with diverse communities

-Master’s degree in related field

Background Clearance

-Must not be on active parole or probation

-Culturally competent and able to work with a diverse population
-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

Skills and Abilities
-Detail oriented
- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
- Professionalism, punctuality, flexibility and reliability are imperative
-Excellent verbal, written, and interpersonal skills
-Integrity to handle sensitive information in a confidential manner
-Action oriented
-Strong problem-solving skills
-Excellent organization skills and ability to multitask and juggle multiple priorities
-Outstanding ability to follow-through with tasks
-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
-Strong initiative and enthusiasm and willingness to pitch in whenever needed

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