Founded in 1979, Lyon-Martin Health Services provides excellent primary care and mental health services to cis-gender women and transgender people with sensitivity to sexual orientation and gender identity, regardless of ability to pay. Since 1999, the Women’s Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls. In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, Lyon-Martin Health Services and Women’s Community Clinic have come together under one roof. This facility allows both clinics to expand their service offerings and provide comprehensive and welcoming care to cis-gender women and transgender people in one space.
As the first point of contact, the Access Coordinator plays a vital role in being a warm and knowledgeable connection for clients to clinical services. The Access Coordinator also acts as the first line of problem-solving within the team, actively engaging in assessing how to increase departmental efficiency and satisfaction. They are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. This position is integral to ensuring smooth coordination of care from the front desk to the clinical team.