Access Coordinator-Front Desk

Job Overview

This position will be based at our Tenderloin Health Services clinic which is located in the historic Glide building in the Tenderloin neighborhood of San Francisco.  It is a vibrant, fast-paced, dynamic clinic that seeks to provide care in non-traditional models and is determined to meet clients "where they are at" by employing harm-reduction methods and continuous judgment-free unconditional care.

Key Responsibilities

Schedules medical clinic appointments and directs calls throughout the agency. 
Assists with enrolling patients into HSF (Healthy San Francisco) program, Medicaid (Medi-Cal) and Covered California. 
Makes follow-up calls for providers; calls to confirm “next day’s appointments”. 
Greets and provides customer service to patients, guests, clients, and vendors. 
Communicates clearly on the phone and accurately takes and delivers messages. 
Works at other locations when needed.
Performs general administrative tasks; filing, organizing, data entry and billing. 
Assists in maintaining computerized appointment system or other assigned system; Electronic Clinical Works (eCW) a plus
Processes patient/client data entry for company electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating and confidentiality requirements.
Assists and directs callers and visitors to appropriate employees and departments.  
Is able to work in a team-oriented environment. 
Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned.

Education and Knowledge, Skills and Abilities

Required Qualifications:
· Prior experience in front desk reception, administrative and/or customer service
· Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
· Strong organizational, interpersonal, listening, speaking and written communication skills
· Ability to assist callers and visitors in an approachable and welcoming manner
· Ability to work effectively with all levels and types of employees, management, clients and guests
· Ability to work cooperatively and effectively as part of a team
· Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
· Strong proficiency with Microsoft Office applications (Excel, Outlook and Word) and internet applications
· Experience working with staff and volunteers
· Working knowledge of computerized medical scheduling and billing systems
· Knowledge of HIPAA regulations
· Excellent attention to detail, ability to work independently and strong organizational skills
· Commitment to working with diverse communities, including communities of color, homelessness, and users of illegal substances, HIV/AIDS patients and persons with mental health concerns
· High School Diploma or GED equivalent

Desired Qualifications:
· 2 years experience working in a medical front office setting, preferably in a community clinic with medical experience
· Familiarity with other community agencies in the Bay Area to make appropriate referrals
· eClinicalWorks and One-E-App experience (CAA Certified)
· Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services
· Bilingual language capacity (Spanish/English)

Compensation: $20.00
Type: Hourly/ Non-exempt
Status: CA
Benefits: HealthRight 360 offers a competitive benefits package.
City: San Francisco
Hours/wk: 40

Job Location