Clinic Intake Responsibilities: Schedules appointments and coordinates care for established patients of the clinic. Makes follow-up calls for providers, robust confirmation calls for “next day’s appointments”, and checks insurance or medical coverage eligibility. Assists with enrolling patients/clients into HSF (Healthy San Francisco) program. Provides information on resources and reviews guidelines for accessing departments on the 2nd Floor, and provides customer service to patients/clients, guests, and vendors. Participates in daily team huddles and communicates patient/client status to ensure smooth flow for all who access the departments on the 2nd Floor. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Provides assistance by directing patients/clients to resources via fliers or available hand-outs and provides client education sessions. Works at other locations as needed.
Documentation Responsibilities: Performs general administrative tasks; filing, organizing, data entry and reporting. Accurately documents and routinely updates required patient/client information in electronic health record system, which includes scanning patient/client forms, verifying income and family size, maintaining ROIs as appropriate, etc. Updates clinic metric dashboard regularly. Processes patient/client data in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
Administrative Responsibilities: Manages receipt and routing of referrals to the departments on the 2nd Floor. Assists and directs callers and visitors to appropriate staff, programs, and departments. Ability to operate a single or multiple position telephone switchboard. Ability to work in a team-oriented environment. Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned.
And, other duties as assigned.