Access Coordinator- Resource Center

Job Overview

The Access Coordinator will work within a team to provide support and services to clients/patients at HealthRIGHT 360’s Integrated Care Center, primarily to the departments on the 2nd Floor which include Outreach and the Resource Center. The Resource Center values being a professional space for clients to gain information, counseling, referrals, and resources for their job search, housing search, and educational goals. Additional client education sessions are included that focus on social justice, wellness, and health related topics.

Key Responsibilities

Clinic Intake Responsibilities:  Schedules appointments and coordinates care for established patients of the clinic. Makes follow-up calls for providers, robust confirmation calls for “next day’s appointments”, and checks insurance or medical coverage eligibility. Assists with enrolling patients/clients into HSF (Healthy San Francisco) program.  Provides information on resources and reviews guidelines for accessing departments on the 2nd Floor, and provides customer service to patients/clients, guests, and vendors. Participates in daily team huddles and communicates patient/client status to ensure smooth flow for all who access the departments on the 2nd Floor. Communicates clearly on the phone and accurately documents and assigns messages and faxes. Provides assistance by directing patients/clients to resources via fliers or available hand-outs and provides client education sessions.  Works at other locations as needed.

Documentation Responsibilities:  Performs general administrative tasks; filing, organizing, data entry and reporting.  Accurately documents and routinely updates required patient/client information in electronic health record system, which includes scanning patient/client forms, verifying income and family size, maintaining ROIs as appropriate, etc. Updates clinic metric dashboard regularly. Processes patient/client data in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities:  Manages receipt and routing of referrals to the departments on the 2nd Floor. Assists and directs callers and visitors to appropriate staff, programs, and departments.  Ability to operate a single or multiple position telephone switchboard. Ability to work in a team-oriented environment.  Orientation, training and supervision of volunteers on certain front desk responsibilities may be assigned.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Required Qualifications:

• Prior experience in front desk reception, administrative and/or customer service
• Exhibits a professional demeanor, and can discreetly handle sensitive and confidential information and ability to work under pressure
• Strong organizational, interpersonal, listening, speaking and written communication skills
• Ability to assist callers and visitors in an approachable and welcoming manner
• Ability to work effectively with all levels and types of employees, management, clients and guests
• Ability to work cooperatively and effectively as part of a team
• Ability to multi-task and work well independently and under pressure in a fast-paced environment; detail-oriented
• Strong proficiency with Microsoft Office applications(Excel, Outlook and Word), specifically Word Outlook and internet applications
• Experience working with staff and volunteers
• Working knowledge of computerized medical scheduling and billing systems
• Knowledge of HIPAA regulations
• Excellent attention to detail, ability to work independently and strong organizational skills
• Commitment to working with diverse communities, including communities of color, homeless populations, users of illegal substances, HIV/AIDS patients, and persons with mental health concerns
• High School Diploma or GED equivalent



Desired Qualifications:

• 1 year experience working in a medical front office setting, preferably in a community clinic with medical experience
• Familiarity with resources other community agencies in the Bay Area to make appropriate referrals
• Electronic health record experience

• Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services
• Bilingual language capacity (Spanish/English)

Compensation: TBD
Type: Hourly/ Non-exempt
Status: CA
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

Job Location