Access Manager - ICC

Job Overview

The Haight Ashbury Free Clinic at HealthRIGHT360’s Integrated Care Center provides compassionate, nonjudgmental care. We strongly believe that healthcare is a right and not a privilege. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious disease, and addiction. The Integrated Care Center is a fast paced, patient centered environment that integrates medical, dental, mental health, substance use, and social services.


Key Responsibilities

The Access Manager, in conjunction with the Clinic Operations Manager, will play a key role in ensuring overall efficient operations of the front desk at the Haight Ashbury Integrated Care Center. The Access Manager will be responsible for supporting organizational day-to-day needs of clinic operations, and direct supervision of the front office staff. With the support of the Clinic Operations Manager, the Access Manager will develop, execute and oversee aspects of service delivery, quality assurance, regulations, compliance, program policies and practices, assess and addresses client access, needs, and issues as they pertains to the front desk. The position will be hands on, requiring interaction and coordination with management, staff and patients.

  • Provide excellent internal and external customer service.
  • In conjunction with the Clinic Operations Manager, establish procedures for reception, intake, eligibility determination, co-pay collection, and medical records filing, including scheduling of staff and task management.
  • Participate in quality improvement projects.
  • Liaison between medical, dental, and other Healthright360 programs.
  • Work cooperatively and effectively as part of interdisciplinary leadership team and independently assume responsibility for the front desk. 

Education and Knowledge, Skills and Abilities

  • Minimum of 3 years community based work experience or equivalent.
  • Previous leadership experience desired, but not required.
  • Commitment to providing nonjudgmental quality health care to those in need.
  • Experience and commitment to working with diverse communities.
  • Detail oriented.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location