North County Serenity House Outpatient provides treatment services for women seeking recovery from substance use disorders. We offer gender responsive, trauma informed, person-centered services and evidence based interventions. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. The Administrative Assistant is responsible for assessing client needs and strengths in support of health and recovery in order to place clients in to our treatment program. Providing high quality customer service, the Intake Coordinator welcomes clients to HealthRIGHT 360 and accurately enters information into various electronic systems to complete the admissions process.
- Works in collaboration with the management team to oversee all program administrative activities for Serenity Outpatient program. Additionally serves as assistant to Program Director.
- Provides training for staff on policies, procedures and facility responsibilities. Assists with team personnel issues as needed.
- Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Documents client updates and incidents in the facility log and Electronic Health Record. Serves as site Health and Safety coordinator, including overseeing administration and documentation of required drills.
- Responsible for all fiscal aspects of site functioning, including assisting with end of month billing. Communicates and exchanges documentation with Human Resources, Payroll, Fiscal and other agency departments to maintain accurate records. Oversees time-card processing and coordinates with payroll. Maintains documentation of site trainings and in-services. Prepares monthly reports and other data to assure contractual compliance. Compiles and distributes minutes for program and agency meetings.