Admissions Coordinator - NCSH

Job Overview

North County Serenity House Outpatient, a program of HealthRIGHT 360, is a perinatal Behavioral Health program for women and parenting teen girls ages 15+. We offer intensive outpatient, outpatient, and recovery services to participants who struggle with Substance Use Disorders. We provide trauma-informed, gender-responsive services in a safe and comfortable environment to assist our participants in recovery life skills, development of healthy relationships, and relapse prevention. The participants who are served can receive individual therapy, family therapy, parent coaching, on-site childcare, advocacy with Child Welfare Services and Criminal Justice entities, supportive housing services, and case management, as well as an array of evidence-based groups. Our hope for every participant that we serve is to improve their quality of life, establish support systems, and develop healthy coping skills.

Admissions Coordinators are responsible for overseeing all aspects of participant entry into outpatient services. Assessing participant needs and strengths in support of health and recovery, overseeing orientation to programmatic culture and structure, and managing communication with referral sources. The Admission Coordinator is expected to communicate with appropriate funders and HealthRIGHT 360 personnel. Providing high quality customer service, Admissions Coordinators welcome participants to North County Serenity House (NCSH) outpatient services and accurately enters information into various electronic systems to complete the admissions process. 

Key Responsibilities

Assessment Responsibilities: Welcomes participants to NCSH behavioral health services and provides high quality customer service. Identifies and coordinates any social, legal, medical or other services needed.  Ensures all required paperwork is completed accurately and on time. Maintains accurate records of intake dates, discharge dates, and transitions between levels of care on-site and off-site. Utilizes strong assessment skills while administering the American Society of Addiction Medicine (ASAM) assessment as well as the ICD-10 and DSM-5 diagnoses. 
Utilization Responsibilities: Maintains planned intakes and when at capacity, refers participants to other service providers.  Maintains utilization within each funding source. Maintains adult and youth Drug Medi-Cal, (DMC) licensure requirements while best accommodating participant’s needs. Coordinates program entry in compliance with contract prioritization. 

Liaison Responsibilities: Communicates and coordinates with outside referral agencies via phone, in person and through email to make placements based on the needs of participants and treatment program availability. This includes, but is not limited to the county office, probation, parole and child welfare services.

General Responsibilities: Comply with agency’s policies and procedures. Attend and actively participate in internal and external meetings as assigned.  Ensure providing quality treatment through compliance with training requirements. Arrange work schedule in accordance with agency’s needs which may include weekends, evenings, and holidays. Meet expected performance standards as assigned by supervisor.

Education and Knowledge, Skills and Abilities

  • Registration with Drug and Alcohol Certification recognized by Department of Health Care Services (DHCS).
  • High School diploma or equivalent.
  • CPR/First Aid Certified within 30 days of employment.
  • A valid California driver’s license and automobile insurance.
  • Must not be on active parole or probation.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, communication skills, punctuality, organizational and problem-solving skills, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative, enthusiasm, and willingness to pitch in whenever needed.
  • High degree of self-awareness and self-regulation.
  • Ability and willingness to learn new systems, topics, and methods.
Compensation: $39,000.00-$41,500.00
Type: Hourly/ Non-exempt
City: Oceanside, CA
Hours/wk: 40

Job Location