Bilingual Homeless Outreach Worker

Job Overview

North County Serenity House Outpatient Program offers outpatient and intensive outpatient substance use treatment to women and parenting teenagers.
North County Serenity House Outpatient Program provides a gender responsive, trauma informed approach to assist our participants in recovery, relationships and relapse prevention. Our comprehensive program includes therapy, psycho education classes, counseling groups, advocacy, onsite daycare, homeless supportive services and exit planning.
We believe in individualizing participants’ treatment based on their need and what works best for them. Our hope for every woman is that they are able to improve their quality of life, establish a support system and develop healthy coping skills.

The Homeless Outreach Coordinator is responsible for providing outreach to homeless persons and linking them to services. The Homeless Outreach Coordinator is responsible for responding to the immediate requested needs of people who are at risk of becoming homeless, currently homeless or transitioning into housing.  The Homeless Outreach Coordinator is responsible for assessing needs of participants, developing personalized plans for participants, linking participants to appropriate resources, and following up to ensure that services have been received.  Duties include resource cultivation and linking participants to primary care, dental care, vision care, hearing care, mental health, addiction and recovery, food, clothing, housing, homeless prevention, communication, transportation, employment, Social Security Income, Social Security Disability, Medi-Cal and financial services, among other things.

Key Responsibilities

Conducts outreach, assessments and referrals to homeless individuals. Returns all calls and emails from participants, service providers and volunteers in a timely manner using independent judgment. Collaborates with Program Director and treatment team to prioritize participants and their need of services. Researches sources for needed resources and establish rapport with shelters and other programs in the area serving the homeless. Travels to community sites where service needs are unmet. Assists program participants in accessing shelters, food pantry services and assisting with completing housing applications for subsidized housing opportunities. Assists participants in housing search, obtaining and maintaining their housing. Provides case management services for homeless individuals as assigned by Program Director, by assessing needs, developing and monitoring case plans, connecting individuals with community resources and advocating for participants. Collaborates with agencies and volunteers to create partnerships that cultivate resources and stay informed about any resource changes. Maintains relationships with service providers and volunteers that have made assistance commitments to the participant. Consistently updates participant interactions and process in Electronic Health Record. Performs other duties as assigned.

Individual Treatment Responsibilities: Treatment Setting Responsibilities: Conducts outreach to other agencies on a regular basis. Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Attends required trainings and meetings. May work weekends and holidays as needed.  

Documentation Responsibilities: Collaborates with each homeless participant and other available internal and external resources to develop/maintain case management needs and referrals in hopes of securing housing. Also, maintains accurate records by data entering documentation into various electronic systems for all participants in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities



Must have a minimum of 6 months of experience in navigating resources in the community.

-CPR Certified within 30 days of employment

-A valid California driver’s license


-Drug and Alcohol Registration recognized by DHCS

-Bachelor’s Degree in related field  

Background Clearance


-Ability to obtain and maintain background clearance with successful discharge from probation or parole, and absence of drug/alcohol related arrests or convictions, for at least 3 years



-Culturally competent and able to work with a diverse population

-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

-Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency

Skills and Abilities


-Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

-Professionalism, punctuality, flexibility and reliability are imperative

-Excellent verbal, written, and interpersonal skills

-Integrity to handle sensitive information in a confidential manner

-Action oriented. Strong problem-solving skills

-Excellent organization skills and ability to multitask and juggle multiple priorities. Outstanding ability to follow-through with tasks

-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility

-Strong initiative and enthusiasm and willingness to pitch in whenever needed

-Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations

 -Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

-Bilingual- competent in communicating both written and verbal


-Knowledge of co-occurring disorders and trauma informed treatment

-Knowledge of Clinical documentation (treatment plans, progress notes etc.)

-Experience working with criminal justice population

Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRight360 offers a competitive benefits package
City: Oceanside, CA
Hours/wk: 40

Job Location