Call Center Agent

Job Overview

Looking to make a difference in the lives of homeless and at-risk communities in San Francisco? Interested in working in a fast paced non-judgemental environment to meet the needs of patients in an integrated primary care, behavioral, and oral healthcare? If you believe that healthcare is a right, and not a priviledge, the famous Haight Ashbury Clinics, in their 50th year, may be the perfect place. In this integrated model, call center agents focus on creating access to these vital resources to patients, as well as linking patients to services throughout the HealthRIGHT360 organization.

Key Responsibilities

  • Monitors and creates appointment access to medical, dental, and behavioral services for safethy net patients
  • creates warm and inviting experience for patients calling to access services
  • displays excellent customer service and empathy
  • collects insurance information, and verifies eligibility for services
  • Answers incoming calls, and completes robust confirmation calls for services throughout the clinics

Education and Knowledge, Skills and Abilities

  • high school diploma or GED equivalent
  • prior experience in customer service
Compensation: TBD
Type: Hourly/ Non-exempt
Status: Full Time
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

Job Location