On-Call Counselor - Serenity House

Job Overview

Do you have strong interpersonal skills? Do you have experience working with those who have substance abuse issues? Are you a deep listener and a motivational speaker? If so, HealthRIGHT 360 is looking to fill an On-Call Counselor position in San Mateo! Serenity House is a new, adult short-term, trauma-informed, crisis residential program. We serve those who are currently experiencing a psychiatric crisis. The short-term residential stay is designed to assist clients with stabilizing the current crisis and returning to the community with referrals. Sound interesting? If so, below you will find additional responsibilities and requirements for this position.

Key Responsibilities

  • Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals
  • Assists in connecting clients to both internal and external resources based on their treatment needs and follows up on the progress/status
  • Facilitates groups, community meetings and teaches independent living skills
  • Performs crisis interventions and communicates/ coordinates with the treatment team as unforeseen situations arise
  • Documents client updates and incidents in the facility log daily
  • Performs periodic house rounds to ensure and maintain the safety and security of the facility
  • Documents/ logs clients belongings, ensures client medications are securely stored and properly accounted for
  • Assists with admissions and discharges as needed
  • Accompanies clients to offsite appointments and transports to recovery support meetings in the community
  • Attends required trainings and meetings
  • Assists with and facilitates client celebrations and special events
  • May work weekends and holidays as needed
  • Available for on-call duties as needed

Education and Knowledge, Skills and Abilities


  • Bachelor’s Degree in related field (Psychology, Counseling, Social Work, etc.)
  • Experience working with people in extreme states; or person’s experiencing psychosis, or suicidality, or other forms of profound distress
  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency


  • Master’s Degree in related field 
  • Direct experience working client’s in extreme states
  • Direct experience working with high-intensity environments
  • Lived experience of either being diagnosed, or systematized, or hospitalized
  • Training in deeper listening skills, such as reflective listening and Motivational Interviewing
  • Demonstrable ability to convey accurate empathy
  • Knowledge of DBT, CBT, MI and trauma based treatment highly desirable
  • Experience navigating 5150 or emergency/crisis procedures
Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Mateo

Job Location