Case Manager I - Serenity House/Residential

Job Overview

Join a dynamic, recovery-focused team supporting adults in San Mateo County who are in a mental health crisis. The Serenity House program offers daily recovery groups, providing skills which support recovery back to baseline functioning, establishing and maintaining healthy relationships, and promoting overall wellness. In addition to groups, the program offers one-on-one case management and psychotherapy services with the goal of serving our clients wherever they are on their recovery journeys.  

Case Managers are an essential part of the Serenity House program. From the time clients enter the program, case managers support in assessing client’s needs and strengths, collaborating with clients in treatment planning, and engaging clients in the process of supporting their health and recovery. They provide individual and group counseling to adults and deliver curricula in accordance with program specific requirements. Case Managers also assist clients in navigating systems of care and accessing resources, while providing a supportive treatment environment.

The Care Manager I is responsible for assessing client needs and strengths in support of health and recovery. Through a gender responsive, trauma informed approach, this position provides case management and care coordination in individual and group settings using curricula in accordance with program specific requirements under the supervision of a licensed clinical professional. Additionally, the Mental Health Case Manager I will provide individual case management, linkage and brokerage to assist clients in navigating systems of care while providing a supportive treatment environment.  

Key Responsibilities

Individual Treatment Responsibilities: Facilitates individual counseling sessions with each caseload client.  Provides clinical support to assist clients in meeting their treatment goals. Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.

Treatment Setting Responsibilities: Facilitates group counseling sessions and community meetings and teaches classes on various treatment related topics. Performs crisis intervention and communicates with treatment team as unforeseen situations arise.   As needed, accompanies clients to offsite appointments related to their treatment. Attends required trainings and meetings.

Documentation Responsibilities: Collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Education and Knowledge, Skills and Abilities

Normal 0 false false false EN-US X-NONE X-NONE Education and Experience Required:

  • High School Diploma or GED. 
  • Experience working with people in extreme states; or person’s experiencing psychosis, or suicidality, or other forms of profound distress.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.


  • Bachelor’s Degree in related field.
  • Direct experience working client’s in extreme states.
  • Direct experience working with high-intensity environments.
  • Training in deeper listening skills, such as reflective listening and Motivational Interviewing.
  • Demonstrable ability to convey accurate empathy.
  • Ability to articulate a clinical viewpoint vis-à-vis psychosis, suicidality, self-harm, and various personality dimensions.

Background Clearance Required:

  • Must pass a fingerprint background check with the Department of Justice and FBI.
  • Must not be on active parole or probation, clear with OIG database.

Knowledge Required:

  • Culturally responsive and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.

Desired: Knowledge of DBT, CBT, MI and trauma based treatment highly desirable

Skills and Abilities Required:

  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.


  • Knowledge of trauma, co-occurring disorders and substance abuse treatment.
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.).
  • Experience working with criminal justice population.
  • Bilingual.

The rotating work hours are 7 am-3:30 pm and 1:30-10pm, Tuesday through Saturday or Wednesday through Sunday.

Compensation: $19.00-$20.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: San Mateo, CA
Hours/wk: 40

Job Location