Case Manager - ICC

Job Overview

The Haight Ashbury Free Clinic at HealthRIGHT360’s Integrated Care Center provides compassionate, nonjudgmental care. We strongly believe that healthcare is a right and not a privilege. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious disease, and addiction. The Integrated Care Center is a fast paced, patient centered environment that integrates medical, dental, mental health, substance use, and social services.

Works with primary care provider to assist patients with their employment, education, insurance eligibility, and housing goals and provides case management and patient education around enabling services and other social determinants of health using strength-based approaches. Facilitates workshops on topics and skills including patient education, self-management for chronic diseases, job searching, interviewing, resume building, legal resources, housing, and money management. Provides support and counseling throughout the patients’ job, eligibility, and housing search process. Assists patients with managing economic self-sufficiency and makes referrals to community resources as necessary. May be required to work evenings and weekends.

Key Responsibilities

Case Management Responsibilities:

  • As a member of the patient care team, provides case management to primary care panels by addressing social determinants of health.

Workshop/Support Group Responsibilities:

  • Facilitates a daily meeting with patients focused on opportunities for housing, education, resources, and employment.

Patient Development Responsibilities:

  • Provides counseling and support around addressing all social determinants of health.

Care Coordination Responsibilities:

  • Huddles daily with the multidisciplinary health care team to identify and address needs of the primary care panel.

Treatment Liaison and Community Collaboration Responsibilities:

  • Participates in and organizes case conferences with department and clinical staff when necessary, both within the organization and outside of the organization observing patient privacy rights

Program Development and Research Responsibilities:

  • Provides assistance in development and implementation of Resource Center services.

Administrative and Documentation Responsibilities:

  • Maintains accurate records (group and individual sessions, significant patient activities, detailed notes of patient interactions) in eClinicalWorks and verifies necessary information in Welligent.  

Education and Knowledge, Skills and Abilities

Required Qualifications:

  • Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.
  • Team orientation and able to independently assume responsibility including outstanding follow-through.
  • Demonstrated ability to analyze complex policies pertaining to social service benefits and housing.
  • Excellent verbal and written communication, planning and time management skills.
  • High degree of creative energy and the ability to adapt easily to change.
  • Mastery of MS Word, Excel, PowerPoint, and Internet applications and ability to quickly learn new computer software.
  • Energetic and enthusiastic.

Desired Qualifications:

  • Bilingual Spanish/English.
  • BA in Social Work, Psychology or related field.
Compensation: $20.00-$20.58
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location