Case Manager - NCSH Residential

Job Overview

This is a union position.

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community. North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

Case Managers are responsible for assessing participant needs and strengths in support of health and recovery in a structured, safe and culturally sensitive setting. In conjunction with participant and the treatment team, the Case Manager assists participants in navigating systems of care while providing a supportive treatment environment. Case Managers assists with linking participants with resources for housing, benefits, employment, education, transportation, child care, medical and other needed services.

Key Responsibilities

  • Facilitates Case Management sessions with each caseload participant. Provides learning experience opportunities and offers clinical support to assist participants in meeting their treatment goals.
  • Provides assistance with behavior modification through teaching and encouraging participants to utilize program tools and evaluates participant progress.
  • Proactively links participants to both internal and external resources based on their treatment needs and follows up on the progress/status and collaborates with each caseload participant, treatment team and other available internal and external resources to determine the participants’ needs and to to develop and assess effectiveness of individualized treatment plans and participant progress.
  • Maintains a safe and gender responsive program environment and facilitates individual counseling sessions and maintains appropriate and ethical boundaries with participants.
  • Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Assist participant in developing independent living skills to promote independence and self-sufficiency.
  • Advocate for participants with medical professionals, social services agencies, legal systems, participants' families and other involved parties.
  • Maintain documentation in compliance with agency, HIPAA, 42CFR, and funder standards and properly documents all services provided and any other documentation needed in the participant record and ensures that the golden thread is documented throughout the chart.
  • Ensure that all clinical documentation is completed in a timely and accurate manner, and entered into the various electronic systems.
  • Assist in ongoing maintenance of participants’ charts and other related documentation.
  • Confirms that there is a progress note for every scheduled appointment whether kept, missed, or canceled.

Education and Knowledge, Skills and Abilities


  • Drug and Alcohol registration recognized by DHCS.
  • Minimum of 1 year Case Management or related experience.
  • High School diploma or equivalent.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.
  • A valid California driver’s license and automobile insurance.
  • Strong connection with community resources and ability to link participants to the appropriate services.
  • Experience working with community partners.
  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to distinguish between therapeutic and social relationships and able to maintain clear boundaries.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
  • Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment.
  • Openness to and comfort with change; and the ability to facilitate change in others.
  • High degree of self-awareness and self-regulation.
  • Acts with a sense of urgency to ensure the highest quality of care possible for our participants.
  • Ability and willingness to learn new systems, topics, and methods.


  • Drug and Alcohol Certification recognized by DHCS.
  • Bachelor’s Degree in Psychology, Counseling or Social Services.
  • Bilingual English & Spanish.
  • Knowledge of gender-responsive, trauma informed and co-occurring treatment.
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.).
  • Experience working with criminal justice population.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

We will consider for employment qualified applicants with arrest and conviction records.

Compensation: $38,000.00-$43,000.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Escondido, CA
Hours/wk: 40

Job Location