Case Manager - Resolve Recovery

Job Overview

Resolve Recovery opened in 2016, is a 22-bed facility. We serve those who experiencing a substance use disorder and mental health issues and are funded by Medi-Cal and document services according to DMC guidelines. We provide evidence-based patient education, group counseling, and therapeutic services in a group environment, as well as individual counseling and case management. Resolve Recovery believes in our clients and works to play a significant role in the recovery process and journey. We are looking for an intelligent, dynamic individual to join our team. The ideal candidate is a team player and flexible.

HealthRIGHT 360 is currently looking to fill a Case Manager position. The Case Manager maintains a caseload and provides care by linking the client with appropriate services to address specific needs such as: benefits; mental health; physical health; employment; probation; DCFS; housing; community resources; outpatient substance use disorder services; and aftercare. The Case manager offers support services to clients to increase self-efficacy, self-advocacy, and basic life skills, coping strategies, self-management of bio psychosocial needs, benefits and resources, and reintegration into the community. The Case Manager works in collaboration with other members of the multidisciplinary team to ensure the best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services are provided in residential treatment. Case Manager must be registered with one of the California State approved certifying agencies and be able to show ongoing progress toward certification.  

Key Responsibilities

Direct Service Responsibilities:

  • Assists the client with intake by completing case management assessment and entering financial and benefit information.
  • Supports the client in apply for medi-cal or transfer medi-cal county when appropriate.
  • Assess the client’s case management needs and completes all releases of information.
  • Connects the client to benefits, mental health, physical health, employment, probation, DCFS, employment, housing, community resources, outpatient substance use disorder services, and aftercare.
  • Coordinates communication and external service linkage including: assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist.
  • Completes the VI-SPDAT and connects the client to safe housing options.
  • Prepares the client for job search by assisting with resume writing and job search preparation.
  • Monitors client's progress toward achieving case management treatment plan goals and provides treatment plan input.
  • Seeks clinical consultation throughout the treatment episode and when encountering new and/or high risk clinical circumstance.
  • Works collaboratively with other members of the treatment team including the Clinical Therapist, Counselor, Medical, and Psychiatrist.
  • Maintains frequent communication with the treatment team and engages in regular consults, clinical team, case conferences, and plan development meetings.
  • Delivers services in outpatient, residential, or field depending on assignments and client need.
  • Responsible for treatment oversight of case management services for all clients on caseload.
  • Assists with client program oversight by managing case management business passes.
  • Meets expected client care hours (productivity expectation is 25 client care hours per week).

Clinical Documentation Responsibilities:

  • Write and complete all progress notes within 72 hours of service delivery.
  • Maintains compliance with due dates for all clinical documentation.
  • Writes client progress letters and court reports and obtains final approval from the supervisor.
  • Documentation must maintain in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.
  • Completes all assigned URC’s within a timely matter.

Training, Supervision and Quality Improvement Responsibilities:

  • Maintains full compliance with CCAPP or CADTP requirements for registration and certification.
  • Attends and actively participates in assigned Clinical Group Supervision.
  • Actively participates in agency and team meetings.
  • Participates in training opportunities.
  • Communicates collaboratively with all members of the behavioral health team including: medical, mental health, psychiatry, substance use disorder, and other staff.
  • Completes all assigned trainings and Relias trainings in a timely manner.  

Education and Knowledge, Skills and Abilities

Education Requirements:

  • Registration as Substance Abuse Counselor from an approved/accredited California agency.
  • Bachelor’s Degree from an accredited university.


  • Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
  • Experience working with clients experiencing acute withdrawal from substances.
  • Knowledge of and experience with providing trauma informed services.
  • Experience delivering evidence-based practices.

Background Clearance Required:

  • CDCR fingerprint clearance.
  • Must not be on parole or probation for a minimum of two years.

Knowledge Required:

  • Knowledge issues of related to substance abuse, mental health, and criminal background.
  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.

Skills and Abilities Required:

  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Strong computer skills, including Outlook, Excel, Word and PowerPoint.
  • Excellent verbal, written, and interpersonal skills -Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.


  • Bilingual
Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Los Angeles, CA
Hours/wk: 40

Job Location