Case Manager/Driver

Job Overview

North County Serenity House Outpatient, a program of HealthRIGHT 360, is a perinatal Behavioral Health program for women and parenting teen girls above the age of 15. We offer intensive outpatient, outpatient, and recovery services to participants who struggle with Substance Use Disorders. We provide trauma informed gender responsive services in a safe and comfortable environment to assist our participants in recovery life skills, development of healthy relationships, and relapse prevention. The participants who are served can receive individual therapy (including EMDR), family therapy, parent coaching, onsite childcare, advocacy with Child Welfare Services and Criminal Justice entities, supportive housing services, and case management, as well as an array of evidence-based groups. Our hope for every participant that we serve is to improve their quality of life, establish support systems, and develop healthy coping skills. 

The primary responsibilities of the Case Manager/Driver include transporting clients and their children to and from program or clinical services and providing guidance to participants and their children to meet their health and human service needs. Must enjoy working as a member of a diverse team in a cooperative effort and be able to exercise creative and independent judgment to solve problems.  Assesses, alleviates, and reduces any barriers to employment; assists participants with the planning of short-term and long-term employment goals to include education and training goals. Learns and maintains knowledge of community employment agencies and procedures, along with any modifications to those procedures. Experience working with clients transitioning from jail/prison.

Key Responsibilities

Individual Treatment Responsibilities: Assesses participants referred to the program to include any problems, needs, or barriers identified in the following areas: Housing, Employment, Education/Training, Financial, Sobriety Support/Addiction Treatment, Legal, Family/Social, and Medical/Psychiatric. Coordinates care with staff and other community partners on behalf of and/or with participants for eligibility documentation and mental and physical health services. Maintains confidential participant files in a professional and timely manner ensuring all forms are the most recently revised versions and in compliance with organization standards; all required documents are present, complete, signed by the participant and staff as applicable; and documents are entered into participants’ electronic health records (EHR) according to organization standards. Meets with participants as specified by program requirements and documents progress notes. Attends treatment team meetings as assigned to provide case management services and ensure health and welfare of participants. Assists in quality management activities, data collection, and preparing reports. Facilitates participants Life Skills and Vocational Readiness groups, i.e., Job Placement, Job Retention, Employment Barriers, Computer Skills, Motivation, Money Management, etc. Provides specialized case management services. Conducts random drug and alcohol screenings of participants. Maintains confidentiality in compliance with the Health Insurance Portability and Accountability Act (HIPAA) 42 CFR, agency, and funder standards. Completes accurate and timely data entry into the EHR system as applicable and other required internal and external databases. Documents participant referrals for services. Maintains and submits time sheets, mileage logs, participant expenses, and other required documentation accurately and in a timely fashion. Drive company vehicle for participant transportation or other work-related activities.

Compliance Responsibilities: Facilitate curriculum training as required.  Maintain strict confidentiality guidelines regarding all participants, conversations, and referrals. Follow legal guidelines in mandatory reporting.  Collaborate with each caseload participant and other available internal and external resources to maintain treatment plans, transition plans, progress notes, and appropriate updates in support of the health and recovery needs of the participant. Maintain documentation in compliance with agency, HIPAA, 42CFR, and funder standards. Properly document all services provided and complete required agency assessments in timely manner to ensure that the golden thread is documented throughout the chart. Develop and assess effectiveness of individualized treatment plans and participant progress.  Assist in ongoing maintenance and review of participants’ charts and other related documentation.  Ensure that all clinical documentation is completed in a timely and accurate manner and entered into the various electronic systems.

Community Involvement:  Maintain accurate knowledge of NCSH programs and services.  Maintain and develop positive working relationships with the general public and community-based organizations.  Create and maintain a resource file of community resources that are accessible for staff and participants. Build and foster relationships in the community to support referrals between HealthRIGHT 360 and community partners.

General Responsibilities: Comply with agency’s policies and procedures. Attend and actively participate in onsite and outside meetings as assigned.  Ensure providing quality treatment through compliance with training requirements. Arrange work schedule in accordance with agency’s needs which may include evenings, weekends, and holidays. Meet expected performance standards as assigned by supervisor. Attend team meetings, staff meetings, case conferences, staff trainings, collaborations, and planning meetings. Ensure work areas are organized, safe, and accessible.  Other miscellaneous assignments as assigned.

And other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • Drug and Alcohol registration recognized by Department of Health Care Services (DHCS)
  • Minimum of 1-year Case Management or related experience
  • High School diploma or equivalent
  • First Aid Certified within 30 days of employment
  • CPR Certified within 30 days of employment
  •  A valid California driver’s license and automobile insurance


  • Valid Substance Abuse Counselor Certification from an accredited organization
  • Experience working with criminal justice population
  • Bilingual English/Spanish

Background Clearance Required:

  • Must not be on active parole or probation, clear with OIG database

Knowledge Required:

  • Strong connection with community resources and ability to link participants to the appropriate services
  • Experience working with community partners
  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and internet applications
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency
  • Knowledge of trauma, co-occurring disorders, and substance abuse treatment


  • Experience with Motivational Interviewing techniques
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.)

Skills and Abilities Required:

  • Ability to understand, and interpret information, and can manage a consistent workflow
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  • Professionalism, punctuality, flexibility and reliability are imperative
  • Excellent verbal, written, and interpersonal skills
  • Strong interpersonal and communication skills; ability to work effectively with people in a constructive manner
  • Must be able to demonstrate strong boundaries
  • Integrity to handle sensitive information in a confidential manner
  • Action oriented
  • Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities
  • Outstanding ability to follow-through with tasks
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
  • Self-motivated, dependable, creative and proactive approach to work; understands the importance of    working independently and within a team environment.
  • High degree of self-awareness and self-regulation.
  • Acts with a sense of urgency to ensure the highest quality of care possible for our participants.
  • Ability and willingness to learn new systems, topics, and methods
  • Current automobile and insurance, registration and valid California Driver’s License.
Compensation: $39,000.00-$42,000.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Oceanside, CA
Hours/wk: 40

Job Location