Founded in 1979, Lyon-Martin Health Services provides excellent primary care and mental health services to gender non-conforming and transgender people as well as cis-gender women, with sensitivity to sexual orientation and gender identity, regardless of ability to pay. Since 1999, the Women's Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls. In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, the two clinics became one, allowing them to expand their service offerings and provide comprehensive and welcoming care to gender non-conforming and transgender people and cis-gender women in one space.
The Client Access Coordinator is the first point of contact for folks entering the clinic and is vital in connecting them to our services and other community resources in a warm and knowledgeable manner. They support the flow of our clinical care by understanding the care we provide and assist with check-in and check-out, patient rooming, patient education, and clinician support. They participate in quality control and preventative care maintenance, assist patients to get their medications, confirm insurance/program coverage and/or assist with enrollment. The client access coordinator works closely with the whole clinical team (including our volunteer health educators) to monitor provider and clinic flow and ensure that the client receives all necessary care during and between visits by prioritizing tasks for quality and efficiency and ensure good communication between the front desk, call center, and clinical team.