Client Access Coordinator - LMHS/WCC

Job Overview

Founded in 1979, Lyon-Martin Health Services provides excellent primary care and mental health services to gender non-conforming and transgender people as well as cis-gender women, with sensitivity to sexual orientation and gender identity, regardless of ability to pay. Since 1999, the Women's Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls.  In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, the two clinics became one, allowing them to expand their service offerings and provide comprehensive and welcoming care to gender non-conforming and transgender people and cis-gender women in one space.

The Client Access Coordinator is the first point of contact for folks entering the clinic and is vital in connecting them to our services and other community resources in a warm and knowledgeable manner. They support the flow of our clinical care by understanding the care we provide and assist with check-in and check-out, patient rooming, patient education, and clinician support. They participate in quality control and preventative care maintenance, assist patients to get their medications, confirm insurance/program coverage and/or assist with enrollment. The client access coordinator works closely with the whole clinical team (including our volunteer health educators) to monitor provider and clinic flow and ensure that the client receives all necessary care during and between visits by prioritizing tasks for quality and efficiency and ensure good communication between the front desk, call center, and clinical team.

Key Responsibilities

  • Greeting and checking in all patients, reviewing chart before their visit including, but not limited to, updating information, preparing proper paperwork, chart organization and eligibility screening.
  • Fielding incoming phone calls from patients, pharmacies, and other community members with a high quality of customer service.
  • Respecting patients' preferred names and pronouns and ensuring that this information is communicated to the team and entered appropriately in their chart.
  • Checking eligibility and insurance coverage; assisting with enrollment or insurance changes as needed.
  • Checking out all patients, ensuring that all patient care and follow up needs have been completed, and payment occurs via self-pay or billing a third-party payer.
  • Manage the clinic schedule, confirming visit appropriateness and ensuring that time is fully utilitzed.
  • Handle incoming prescription issues or requests for prescriptions by triaging and directing to appropriate staff.
  • Triage incoming communications (phone, fax, mail, etc...) to appropriate staff for follow-up.
  • Participate in quality improvement and assurance.

Education and Knowledge, Skills and Abilities

  • Commitment to the mission and goals of Lyon-Martin Health Services and the Women's Community Clinic.
  • High school graduate or equivalent.
  • English fluency (verbal and written) required.
  • Basic life support (CPR) certification required (can be completed post-hire).
  • Background clearance required, must not be on active parole or probation.
  • Experience with transgender and/or gender non-binary populations preferred.
  • Experience providing birth control and STI counseling preferred.
  • Experience with trauma-informed and harm-reduction models of care preferred.
  • Spanish fluency (verbal) preferred.
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Compensation: $20.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: San Francisco, CA
Hours/wk: 40

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