Client Access Coordinator - LM/WCC

Job Overview

Founded in 1979, Lyon-Martin Health Services provides excellent primary care and mental health services to gender non-conforming and transgender people as well as cis-gender women, with sensitivity to sexual orientation and gender identity, regardless of ability to pay. Since 1999, the Women’s Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls.  In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, Lyon-Martin Health Services and Women’s Community Clinic have come together under one roof.  This facility allows both clinics to expand their service offerings and provide comprehensive and welcoming care to their clients in one space.

The Client Access Coordinator is the first point of contact for folks entering the clinic and is vital in connecting them to our services and other community resources in a warm and knowledgeable manner. They support the flow of our clinical care by understanding the care we provide and assist with check-in and check-out, patient rooming, patient education, and clinician support. They participate in quality control and preventative care maintenance, assist patients to get their medications, confirm insurance/program coverage and/or assist with enrollment. The client access coordinator works closely with the whole clinical team (including our volunteer health educators) to monitor provider and clinic flow and ensure that the client receives all necessary care during and between visits by prioritizing tasks for quality and efficiency and ensure good communication between the front desk, call center, and clinical team.

The Client Access Coordinator also acts as the first line of problem-solving within the team, actively engaging in assessing how to increase departmental efficiency and customer and staff satisfaction.  They are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team.

Key Responsibilities

  • Greeting and checking in all patients, reviewing chart before their visit including, but not limited to, updating information, preparing proper paperwork, chart organization and eligibility screening.
  • Respecting patients preferred names and pronouns and ensuring that this information is communicated to the team and entered appropriately in their chart.
  • Checking eligibility and insurance coverage; assisting with enrollment or insurance changes as needed.
  • Checking out all patients, ensuring that all patient care and follow up needs have been completed, and payment occurs via self-pay or billing a third-party payer.
  • Manage the clinic schedule, confirming visit appropriateness and ensuring that time is fully utilitzed.
  • Handle incoming prescription issues or requests for prescriptions by triaging and directing to appropriate staff.
  • Triage incoming communications (phone, fax, mail, etc...) to appropriate staff for follow-up.
  • Participate in quality improvement and assurance.

Education and Knowledge, Skills and Abilities

  • Commitment to the mission and goals of Lyon-Martin Health Services and the Women's Community Clinic
  • High school graduate or equivalent
  • English fluency (verbal and written) required
  • Basic life support (CPR) certification required (can be completed post-hire)
  • Background clearance required, must not be on active parole or probation
  • Experience with transgender and/or gender non-binary populations preferred
  • Experience providing birth control and STI counseling preferred
  • Experience with trauma-informed and harm-reduction models of care preferred
  • Spanish fluency (verbal) preferred
Compensation: $20.00-$20.50
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location