Founded in 1979, Lyon-Martin Health Services provides excellent primary care and mental health services to gender non-conforming and transgender people as well as cis-gender women, with sensitivity to sexual orientation and gender identity, regardless of ability to pay. Since 1999, the Women’s Community Clinic has used an innovative workforce development-based business model to provide affordable and accessible health care services to Bay Area women and girls. In the spring of 2018, while preserving each organization’s unique specializations and orientation to care, Lyon-Martin Health Services and Women’s Community Clinic have come together under one roof. This facility allows both clinics to expand their service offerings and provide comprehensive and welcoming care to their clients in one space.
The Client Access Coordinator is the first point of contact for folks entering the clinic and is vital in connecting them to our services and other community resources in a warm and knowledgeable manner. They support the flow of our clinical care by understanding the care we provide and assist with check-in and check-out, patient rooming, patient education, and clinician support. They participate in quality control and preventative care maintenance, assist patients to get their medications, confirm insurance/program coverage and/or assist with enrollment. The client access coordinator works closely with the whole clinical team (including our volunteer health educators) to monitor provider and clinic flow and ensure that the client receives all necessary care during and between visits by prioritizing tasks for quality and efficiency and ensure good communication between the front desk, call center, and clinical team.
The Client Access Coordinator also acts as the first line of problem-solving within the team, actively engaging in assessing how to increase departmental efficiency and customer and staff satisfaction. They are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team.