Client Advocate - Adult Outpatient Mental Health

Job Overview

This is a union position.

The Pasadena Outpatient Behavioral Health Program, funded by the Department of Mental Health, Client Advocate provides administrative services in an outpatient community mental health clinic setting. Services are delivered on-site. 

This is a temporary position that may lead to a permanent position. Client Advocate primary duties include assisting the agency with day-to-day functions and performs general administrative tasks, assisting the Intake Dept with initial non-clinical sections of the intake process; assisting in maintaining/updating computerized appointment system and/or other assigned electronic systems. Assisting medical records staff with processing requests for medical records and client data entry in accordance with guidelines established by HealthRIGHT360 to satisfy internal and external evaluating requirements.

Key Responsibilities

  • Answering and directing calls.
  • Welcoming/checking in clients, visitors and vendors for appointments, groups, meetings and deliveries.
  • Completing initial portions of new client intake/registration.
  • Accepting and distributing mail, faxes, packages and supply orders.
  • Document scanning.
  • Electronic health records data entry as assigned.
  • Financial and demographic updates.
  • Scheduling/re-scheduling appointments and completing reminder calls.
  • Assists staff and clients with questions and needs.


Education and Knowledge, Skills and Abilities

  • High school diploma or GED required
  • Prior experience in front desk, reception, administrative and/or customer service in a medical, mental health or drug treatment facility.
  • Must complete HIPAA training.
  • Must be able to pass background/criminal check.
  • Valid CA Driver License and automobile insurance.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: $18.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Pasadena, CA
Hours/wk: 40

Job Location