Client Advocate (Temporary) - DMC Residential

Job Overview

Prototypes Women's Center is a seven acre campus offering residential and outpatient substance abuse treatment, outpatient mental health treatment, and housing. Our residential facility for women and women with children is seeking a case manager. We provide comprehensive substance use disorder, mental health, and psychiatric care by an interdisciplinary team of professionals. Treatment episode ranges in time from 60 days to 6 months. Prototypes is a fast paced environment. 

Assist the agency with day-to-day functions, which includes a rotation of front desk intake/registration, welcoming client, scheduling, assist client in enrolling in health insurance coverage, training of interns & volunteers, and work as a call receptionist for our administrative & clinic/behavioral departments.   

Key Responsibilities

  • Actively engages in coordinating client flow.
  • Schedules appointments and directs calls throughout the agency.
  • Assists with enrolling clients into health insurance coverage.
  • Makes follow-up calls for providers; calls to confirm “next day’s appointments”.
  • Greets and provides customer service to guests, clients, and vendors.
  • Communicates clearly on the phone and accurately takes and delivers messages.
  • Works at other locations when needed.
  • You will work closely with members of other teams, coordinating the dynamic schedule to best suit client needs and maintain efficient client centered care flow, including scheduling interpretation services, etc. 

Education and Knowledge, Skills and Abilities

Education Requirements:

  • High School Diploma or equivalent.
  • A minimum of AA level education preffered.


  • Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
  • Experience working with clients experiencing acute withdrawal from substances.
  • Knowledge of and experience with providing trauma informed services.
  • Experience delivering evidence-based practices.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Pomona, CA

Job Location