Client Information Coordinator

Job Overview

The County of Contra Costa has been awarded a grant from the Board of State and Community Corrections (BSCC) titled Contra Costa LEAD Plus. The project builds on and enhances the Law Enforcement Assisted Diversion model (LEAD)  first developed in Seattle, WA. A multi-sector partnership of the County, the city of Antioch, and HealthRIGHT 360 (“HR360”), CoCo LEAD Plus will provide pre-arrest, post-arrest, pre-booking, and post-booking diversion opportunities and services for adults with behavioral health issues who have been arrested by the Antioch Police Department (“APD”) more than once in twelve months for eligible misdemeanors or “wobblers.” Probationers arrested on divertible charges in Antioch or cited for technical violations will also be eligible. 
HR360, a national leader in comprehensive mental health, substance use, medical, and housing services for complex populations will serve to implement the project’s community-based elements. Based in Antioch, in Contra Costa, HR360 currently manages the Central/East Reentry Network, a community-based collective-impact project that coordinates and integrates an array of public and nonprofit services, including housing, employment, civil legal, family reunification, physical and behavioral healthcare, for justice-involved people.  

 

Key Responsibilities

The Client Information Coordinator is responsible for:

  • Provide Project Partners with current, accurate, and complete list of relevant enrolled and referred client data
  • Coordinate daily with Antioch Police Department and the Probation Department to gather and share information about client eligibility, enrollment, or new justice-system contact
  • Notify Antioch Police Department and Probation Department to discharge divertible arrests following client enrollment
  • Initiate Peer Outreach process for newly identified potential clients
  • Enter, store, update, and maintain client data in Project database and internal files
  • Track and manage all client disbursements and incentives
  • Assist Project Manager in completing all data reports to the County and third-party evaluators
  • Assist Project Manager with other administrative duties as assigned

Desired attributes, skills and experience:

  • Two years’ experience in managing information in a social-service or multi-agency position
  • Strong oral and written communication skills
  • Engaging and supportive personality
  • Strong proficiency with Microsoft Office applications (Excel, Outlook and Word) and internet applications
  • Experience with web-based data systems, especially Salesforce
  • Experience in maintaining and using data records
  • Experience working with complex populations
  • Bilingual capacities desirable

Education and Knowledge, Skills and Abilities

Required:

  • High school diploma or equivalent
  • Valid California Driver’s License, reliable vehicle, and willingness to travel regularly (mileage allowance provided)
Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRight360 offers a competitive benefits package
City: Antioch, CA
Hours/wk: 40