Clinic Operations - Call Center Manager

Job Overview

Looking to make a difference in the lives of homeless and at-risk communities in San Francisco? Interested in working in a fast paced non-judgemental environment to meet the needs of patients in an integrated primary care, behavioral, and oral healthcare? If you believe that healthcare is a right, and not a priviledge, the famous Haight Ashbury Clinics, in their 50th year, may be the perfect place. In this integrated model, call center agents focus on creating access to these vital resources to patients, as well as linking patients to services throughout the HealthRIGHT360 organization.

Key Responsibilities

Responsibilities:
Supervises 5+ Customer Service representatives
Ensures the productivity of the team and understands the important linkage between call center performance and the productivity of our Healthcenter operations
Monitors agent performance and customer service skills
Directly handles intial patient intake calls
Monitors time and attendance
Reports weekly data metrics to healthcare division
Ensures that all patients receive high quality customer service.
Attends Multi-Disciplinary Team Meetings
Effectively manages schedule for providers including Primary Care, Mental health, Dental and other specialties
Recruit and train new representatives as needed

Education and Knowledge, Skills and Abilities

Bachelor's Degree in Public Health, Health Care Administration, or related field 
Candidates must be able to multi task and be computer literate. 
Knowledge of eClinicalworks or other related EHR systems required
At least 5 years managing high volume calls/customer service in a health care setting.
(Preference for experience in FQHC)
3 Years of supervisory Experience is required

Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRight 360 offers a competitive benefits package.
City: San Francisco
Hours/wk: 40

Job Location