Clinic Operations Manager

Job Overview

Under the direction of the Director of Clinic Operations, the Clinic Operations Manager will play a key role in ensuring overall efficient operations of the agency’s clinics. The Clinic Operations Manager will be responsible for supporting the Director of Clinic Operations with the organizational day-to-day needs of clinic operations, and direct supervision of the front office staff and Medical Assistants.  The Clinic Operations Manager will develop, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues. The position will be hands on, interacting and coordinating with management, staff and patients.

Key Responsibilities

 Administrative/Project Management/Policies

  • Ensure that all front office policies and procedures are current and make appropriate updates
  • Assess and adjust patient flow continuously for increased efficiencies
  • Coordinate and delegate administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects
  • Assist the Director of Clinic Operations Support in accreditation of NCQA’s PCMH (Patient Centered Medical Home)
  • Assist the Director of Clinic Operations in the support and manage Electronic Medical Records ensuring compliance with all applicable laws and regulations

 

Organizational Planning/Quality Assurance Improvement 

  • Facilitate on-going organizational development, team building, and capacity building
  • Continually assess the Program’s strengths and weaknesses as well as the changing client communities and service needs

 

Clinic Management

  • Responsible for direct supervision of all front office personnel & Medical Assistants
  • Coordinate with back office management to ensure operational efficiency
  • In conjunction with the Director of Clinic Operations, lead team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist
  • In conjunction with the Director of Clinic Operations, establish procedures for reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management
  • Ensure that appropriate staff are trained as Certified Application Assistants (CAAs)
  • Handle aspects of management, including direct supervision and mentoring of subordinate staff
  • Managerial activities may include but are not limited to, participation in hiring, training, motivating, evaluating, and reviewing front office staff.
  • May serve as Director in absence of Director of Clinic Operations.

 

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience

Required:

-Bachelor’s in related field

-Minimum of 3 years community based program management experience or equivalent

-Experience in a Supervisory role

-Experience participating in and leading organizational change and re-structuring

-Excellent leadership, organizational and communication skills

-Commitment to providing nonjudgmental quality health care to those in need

-Commitment to and experience with a volunteer based agency

-Experience and commitment to working with diverse communities

 

Background Clearance

Required:

-Must not be on active parole or probation 

 

Knowledge

Required:

-Culturally competent and able to work with a diverse population, including LGBTQ communities

-Comfortable working in setting that does abortion care on site

-Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications

 

Skills and Abilities

Required:

-Detail oriented

- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

- Professionalism, punctuality, flexibility and reliability are imperative

-Excellent verbal, written, and interpersonal skills

-Integrity to handle sensitive information in a confidential manner

-Action oriented

-Strong problem-solving skills

-Excellent organization skills and ability to multitask and juggle multiple priorities

-Outstanding ability to follow-through with tasks

-Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility

-Strong initiative and enthusiasm and willingness to pitch in whenever needed

Compensation: $50,000.00-$55,000.00
Type: Salary/ Exempt
Status: CA
Benefits: HealthRight 360 offers a competitive benefits package.
City: San Francisco
Hours/wk: 40

Job Location