Clinic Operations Manager

Job Overview

The Haight Ashbury Free Clinic at HealthRIGHT 360's Integrated Care Center provides compassionate, nonjudgmental care. We strongly believe that healthcare is a right and not a privilege. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventive health, chronic conditions, the treatment of infectious disease, and addiction. The Integrated Care Center is a fast paced, patient centered environment that integrates medical, dental, mental health, substance use, and social services.  

The Clinic Operations Manager, in conjunction with the Director of Clinic Operations, will play a key role in ensuring overall efficient operations of the agency's clinics. The Clinic Operations Manager will be responsible for supporting organizational day-to-day needs of clinic operations, and direct supervision of the front office staff. The Clinic Operations Manager will develop, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues. The position will be hands on, interact and coordinate with management, staff and patients. 

Key Responsibilities

Administrative/Project Management/Policies Responsibilities:

  • Ensure that all front office policies and procedures are current and make appropriate updates.
  • Continually assess and adjust patient flow for increased efficiencies.
  • Coordinate and delegate administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects.
  • Assist the Director of Clinic Operations Support in accreditation of NCQA’s PCMH (Patient Centered Medical Home).
  • Assist the Director of Clinic Operations in the support and manage Electronic Medical Records ensuring compliance with all applicable laws and regulations.
  • Organizational Planning/Quality Assurance Improvement.
  • Facilitate on-going organizational development, team building, and capacity building.
  • Continually assess the Program’s strengths and weaknesses as well as the changing client communities and service needs.

Clinic Management Responsibilities: 

  • Responsible for direct supervision of all front office personnel.
  • Coordinates with back office management to ensure operational efficiency.
  • In conjunction with the Director of Clinic Operations, leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist.
  • In conjunction with the Director of Clinic Operations, establish procedures for reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management.
  • Ensures that appropriate staff are trained as CAA’s.
  • Handles aspects of management, including direct supervision and mentoring of subordinate staff.
  • Managerial activities may include but are not limited to, participation in hiring, training, motivating, evaluating, and reviewing front office staff.
  • May serve as Director in absence of Director of Clinic Operations.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • Bachelor’s in related field.
  • Minimum of 3 years community based program management experience or equivalent.
  • Experience in a Supervisory role.
  • Experience participating in and leading organizational change and re-structuring.
  • Excellent leadership, organizational and communication skills.
  • Commitment to providing nonjudgmental quality health care to those in need.
  • Commitment to and experience with a volunteer based agency.
  • Experience and commitment to working with diverse communities.

Desired:

  • Master’s degree in related field.

Background Clearance Required:

  • Must not be on active parole or probation. 

Knowledge Required:

  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications. 

Skills and Abilities Required:

  • Detail oriented.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
Compensation: $65,000.00-$75,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location