Clinical Program Manager - NCSH Residential

Job Overview

North County Serenity House Residential Program provides a gender responsive, trauma informed approach to assist our participants in recovery, relationships and relapse prevention. Our comprehensive program includes therapy, psycho education classes, counseling groups, advocacy, onsite daycare, homeless supportive services and exit planning. We believe in individualizing participants’ treatment based on their need and what works best for them. Our hope for every woman is that they are able to improve their quality of life, establish a support system and develop healthy coping skills.

Oversee clinical treatment and coordination of various activities and departments within facility. Ensures treatment is in accordance with contract expectations and ensures the fidelity of the evidenced based practices and quality of services. Has ultimate responsibility for retention and completion of all participants. Responsible for being a part of overall North County Serenity House team and the operational functions of the facility, including, but not limited to safety and security, compliance and accountability. Relays information to Divisional Director concerning operations of facility. Must be available after hours and on weekends to respond to facility emergencies, outstanding crisis or events.

Key Responsibilities

  • Handles aspects of management, including direct supervision and mentoring of subordinate supervisory staff.
  • Activities include, but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating.
  • Ensures staff is familiar with program policies, procedures, and practices.
  • Responsible for ensuring that all treatment service plans and activities are executed in keeping with the organizations values, mission, vision and strategy.
  • Understands Supervisors role and the role of staff and how they fit within the agencys mission and values.
  • Responsible for ensuring compliance with all programmatic or project contractual requirements.
  • Responsible for ensuring all direct reports remain in compliance with all environmental, safety and health requirements of the program(s) assigned.
  • Responsible for ensuring all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with QI and EHR staff.
  • Works collaboratively with all level staff across all North County Serenity programs.
  • Responsible for direct reports and teams performance.
  • Responsible for attending contractual meetings for program(s).
  • Responsible for communicating with direct reports any updates or changes of program or agency as directed.
  • Responsible for developing systems that help the program to run efficiently within the contractual and agency limitations.

Education and Knowledge, Skills and Abilities


  • Registration as Substance Abuse Counselor from an approved/accredited California agency (employer will assist).
  • High School Diploma.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.
  • A valid California driver’s license and automobile insurance.


  • Successful completion of a Peer Employment Training program provided by RI International.
  • Bilingual English/Spanish.


  • Candidate must be a current or former recipient of mental health and/or substance use services or an immediate family member of someone who was a recipient of mental health and/or substance use services.
  • If candidate or immediate family member received treatment from any of the HealthRIGHT 360 family of programs, he or she must be at least 12 months into their recovery and receive any on-going treatment from an outside agency.
  • Demonstrate some knowledge of mental health, substance abuse prevention, and supplemental community resources.
  • Must have knowledge and experience of co-occurring disorders.
  • Maintain a level of progression toward self-sufficiency.
  • Possess the ability to communicate effectively, motivate, and assist consumers.
  • Proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: $68,000.00-$70,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Escondido, CA
Hours/wk: 40

Job Location