Clinical Program Manager - NCSH/Outpatient

Job Overview

Position highlights:

  • Robust Benefits package, including Commuter Benefits
  • 4/10 work schedule available
  • Training and professional development opportunities

Job overview:

Are you interested in working for a historic, gender responsive and trauma informed program that improves the quality of life for the women in our care? Do you believe in individualizing each participants’ treatment based on their needs and what works best for them?  Are you ready to lead a team of compassionate, hardworking, and mission driven care providers? If so, the Clinical Program Manager position could be a great fit for you. 

At our North County Serenity House (NCSH) OP program, we use evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. NCSH Outpatient offers outpatient and intensive outpatient substance use treatment to women and pregnant or parenting female teenagers. We believe in meeting the needs of each individual and providing them with the care they need to establish a support system, healthy coping skills, and tools to improve the overall health and quality of their life.

Key Responsibilities

The primary responsibilities of the Clinical Program Manager include providing supervision and staff development for all direct reports, and oversight of day-to-day program operations of our outpatient program.  The Clinical Program Manager is responsible for incorporating the agency’s mission and values into our service delivery and continually developing new practices for inspiring and motivating a high performing team.  The Clinical Program Manager must balance contract responsibilities while providing the highest quality of compassionate care. 

Key Responsibilities:

Program Responsibilities:  

  • Oversee clinical treatment and coordination of various activities and departments within facility.  
  • Ensures treatment is in accordance with contract expectations and ensures the fidelity of the evidenced based practices and quality of services.  
  • Has ultimate responsibility for retention and completion of all participants.
  • Responsible for treatment responsibilities for assigned caseload that may include intakes, assessments, treatment plans and individual and group services.  
  • Responsible for being a part of the overall North County Serenity House team.
  • Responsible for the operational functions of the facility, including, but not limited to safety and security, compliance and accountability. Relays information to Divisional Director concerning operations of facility.
  • Must be available evenings, weekends, and Holidays to respond to facility emergencies, outstanding crisis or events.

Leadership responsibilities:

  • Handles aspects of management, including direct supervision and mentoring of subordinate supervisory staff.  
  • Hiring, training, motivating, evaluating, disciplining, and terminating of staff
  • Ensures staff is familiar with program policies, procedures, and practices.

Education and Knowledge, Skills and Abilities

Required:

  • Licensed MSW, MFT, PCC or Psychologist, OR a Registered  MSW, MFT, PCC or Psychologist with less than 250 hours of supervisory experience needed from a regionally accredited graduate program in the field of Psychology or Counseling Psychology and licensed or registered with the California Board of Behavioral Sciences or the Board of Psychology OR a Drug and Alcohol Certification recognized by Department of Health Care Services (DHCS).
  • At least two years of direct counseling service and/or administrative experience in a residential or outpatient treatment setting.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.
  • Drug and Alcohol Certification recognized by Department of Health Care Services (DHCS), required if Applicant is not licensed or registered with the BBS.

Background:

  • Must clear background clearance. 

Skills:

  • Strong understanding of the ASAM diagnostic assessment tool, as well as the ICD 10 and DSM 5 diagnoses.
  • Working knowledge of the Drug -Medi-Cal Organized Delivery System (DMC-ODS).
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
  • Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment.
  • Openness to and comfort with change; and the ability to facilitate change in others.
  • High degree of self-awareness and self-regulation.
  • Acts with a sense of urgency to ensure the highest quality of care possible for our participants.
  • Ability and willingness to learn new systems, topics, and methods.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: Oceanside, CA
Hours/wk: 40

Job Location