Community Outreach Worker

Job Overview

The Community Outreach Worker works in collaboration and continuous partnership with the healthcare team, to provide community outreach in order to link individuals to the HealthRIGHT 360 Medical clinic for integrated primary care, behavioral health, substance use disorder treatment, oral healthcare, enabling resources and other services provided at the health center. This may include both inreach to other HealthRIGHT 360 programs as well outreach to single room occupancy hotels, navigation centers, community resources such as free dining rooms, and other areas that the target population may congregate. This position requires flexibility in hours that may include working evenings and weekends. An incentive program is available for reaching target goals of new clients brought in to services.

Key Responsibilities

Outreach responsibilities: Provides internal program and direct community outreach to targeted populations; Participates in health fairs, neighborhood community activities, screenings and special events; Provides outreach to Single Room Occupancy hotels, street outreach, and goes to areas where target populations may congregate such as navigation centers. Creates liaison with other social service organizations for referral of patients. Participates in internal behavioral health meetings to engage patients in primary care; Refers patients to the medical clinic for primary medical care; Assist in the planning and coordination of community health fairs and events; May assist in the development and implementation of a marketing campaign to the community served by HealthRIGHT 360; Maintains comprehensive documentation for data collection; and provide statistical data and/or reports as requested or required. Engages newly assigned patients from the health plan, as well as those that have lapsed in care. Outreaches to established patients to engage in clinical quality measures and panel management for preventative health and chronic disease management. Outreach may include evening and weekend activities.

Eligibility responsibilities: Agrees to be a certified eligibility assistor; assists patients in applying for health coverage or insurance as appropriate; helps patients change their county MediCal coverage per patient request; assists patient to change their medical home per patient request; assures patients renew eligibility for health coverage as appropriate; coordinates with Clinic Operations Manager and/or Director of Clinic Operations regarding patient eligibility.

Education and Knowledge, Skills and Abilities

  1. GED, high school diploma or higher degree from accredited University/College.
  2. Written and verbal English literacy and ability to explain healthcare concepts
  3. Excellent communication and interpersonal skills and problem-solving abilities
  4. Ability to work cooperatively with others and demonstrate good judgment in unusual and emergent situations.
  5. Ability to work independently and manage multiple tasks simultaneously.
  6. Computer literacy with Microsoft Office products, Microsoft Outlook.
  7. Bi-lingual in Spanish
Compensation: $45,000.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

Job Location