Community Partnerships Manager

Job Overview

Under the Acting CEO, the Project Homeless Connect Community Manager will oversee, cultivate, coordinate, and leverage relationships with individual, corporate, and skilled volunteers to achieve optimal volunteer participation in the office during everyday connect, at location specific service events, at PHC events, and as needed. Volunteer involvement at PHC serves as an essential function to our service modelwhich prioritizes the connection of homeless San Franciscans to the care they need. Additionally, the Community Partnerships Manager will build upon relationships to increase corporate and volunteer contributions. This is an exciting role for a detail-oriented people person who wants to manage a robust volunteer program and engage the local community in giving back around homelessness.

Project Homeless Connect excels in connecting the most vulnerable San Franciscans to vital resources throughout the city. At our one-stop shop events and in our office every day, we link participants to difficult-to-obtain services including medical, dental and vision care, and employment assistance. By mobilizing city and community agencies, as well as thousands of volunteers, we are able to ensure that our participants receive holistic care in a dignified setting.

 

 

Key Responsibilities

  • Manage Recruitment and Retention of Volunteers
  • Recruit, cultivate, and retain all levels of volunteers (lead, professional, skilled, lay, EDC, office, data, interns) through outreach and speaking engagements
  • Recruit, cultivate and lead volunteer “Leads” at each event
  • Draft social media communications to volunteers based as needed for Director of Development and Marketing
  • Work with Marketing Associate to draft/edit communication

 

  • Manage online volunteer registration, recruitment, and record keeping
    • Work with marketing team to draft/edit all e-mail communications related to volunteer recruitment, openings, and updates
    • Maintain and optimize Salesforce database to ensure accurate data and reporting
    • Draft social media communications to volunteers based on needs
    • Update website content to include relevant information on volunteer opportunities and events

 

  • Volunteer Engagement and Management
  • Organize and host volunteer appreciation events with the support of the PHC team
  • Develop a feedback reporting mechanism and collect and record feedback
  • Verify skilled volunteer coverage in high-need service areas (outreach as needed)
  • Coordinate and complete outreach for volunteers pre-event
  • Manage special projects with skilled volunteers to improve the function of the office and online presence
  • In collaboration with the Director of Services, schedule in-office and mobile volunteers and interns
    • Ensure consistent on-boarding protocol for interns and long-term volunteers throughout PHC
    • Conduct annual review of volunteer program to evaluate risk-management strategies, strategic planning, and program feedback
    • Demonstrate volunteer appreciate through cards, personalized messages and calls, and other opportunities to connect

 

  • Serve as first point of contact at PHC events for all volunteer-related needs
    • Direct volunteers at events
    • Foster and encourage Lead volunteer participation at all pre-event meetings and walkthroughs
    • Troubleshoot volunteer issues as they arise
    • Review and report volunteer feedback from PHC event

 

  • Relationship-building and Management
    • Answer all volunteer inquiries over phone, email, and in person
    • Conduct event outreach and maximize pre-event outreach strategy
    • Monitor, support, motivate and accredit volunteers and their work
    • Manage relationships with external partners, city personnel, and corporate teams
    • Communicate time sensitive information to key stakeholders leading up to events
    • Schedule and direct PHC Lead Volunteers
    • Develop and implement a comprehensive volunteer training program
    • Assess skill set and verify credentials of professional volunteers who wish to contribute at PHC events

 

  • Community Partnerships and Development
    • Leverage Outreach Walks and Corporate Volunteering into corporate sponsorships and donations
    • Ongoing communications with Acting CEO and development department on opportunities for further engagement and philanthropy
    • Create a plan for engaging volunteers in ongoing conversations related to homelessness, community, and social services
    • Maintain database and research on corporate giving policies and opportunities
    • Attend tabling events and present at community events

 

  • Public Speaking
    • Deliver off-site presentations about Project Homeless Connect for community partners and corporate groups
    • Represent PHC volunteer program in pre-event planning meetings
    • Provide Outreach Walks to stakeholder groups in collaboration with the Director of Development and Marketing

 

  • External PHC Communications
    • Work with Crew 2030 Platform and Acting CEO to maintain best practices and values across external PHC models
    • Update communication and monthly “activities” on Crew 2030 Platform

ADDITIONAL RESPONSIBILITIES

  • Attend and participate in staff meetings and trainings
  • Attend networking events on occasional evenings and weekends
  • Perform other duties as assigned by the Acting CEO
  • Be available to work some evenings and weekends as needed

Education and Knowledge, Skills and Abilities

EDUCATION, KNOWLEDGE AND SKILLS REQUIRED

  • Bachelor’s degree in related field
  • Minimum 2 years nonprofit experience in related field or experience
  • Highly organized, detail oriented, and strong problem solving skills
  • Ability to respond quickly and use good judgment in unusual and emergency situations
  • Excellent interpersonal skills and ability to communicate with visitors, callers, volunteers, and staff with patience, courtesy and tact
  • Excellent, professional communication skills, both written and oral
  • Understands the principles of good customer service
  • Excellent organization skills
  • Ability to multi-task and manage directives
  • Ability to work with diverse populations
  • Knowledgeable about social issues impacting individuals experiencing homelessness
  • Ability to adapt to a fast-moving, time-sensitive work environment
  • Proficient in Microsoft Office and Google Docs
  • Ability to multi-task and efficiently manage priority action items
  • Comfortable speaking in front of a group

 

EDUCATION, KNOWLEDGE, AND SKILLS DESIRED

  • Experience recruiting, coordinating, and leading volunteers
  • Experience working with homeless individuals and/or vulnerable populations
  • Experience using Salesforce
  • Experience with supervision of volunteers and/or staff
Compensation: $50,000.00-$55,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

Job Location