Director of Operations

Job Overview

The Director of Clinic Operations will play a key role in ensuring overall efficient operations of Lyon Martin Health Services and the Women’s Community Clinic. These clinics serve cisgender women, gender non-conforming people and transgender people of all gender identities and sexual orientations, and the director of clinical operations will ensure that we continue to meet the needs of these underserved communities. The Director of Clinic Operations will be responsible for the organizational day-to-day needs of clinic operations and direct supervision of the administrative staff.  The Director of Clinic Operations will develop, execute and oversees aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues, while working closely with medical and mental health leadership. The position will be hands-on, interacting and coordinating with management, staff and patients.

Key Responsibilities

  • Responsible for direct supervision of all administrative personnel in conjunction with the Clinic Operations Manager.
  • Coordinates with other management members to ensure operational efficiency.
  • In conjunction with leadership team, leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist.
  • Establish, update, and maintain procedures for reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management.
  • Ensures that appropriate staff are trained as eligibility workers.
  • Administrative/Project Management/Policies.
  • In conjunction with the VP of Healthcare Services, ensure that all administrative policies and procedures are current and make appropriate updates.
  • In conjunction with care teams, continually assess and adjust patient flow for increased efficiencies.
  • In conjunction with Quality Improvement Manager and appropriate staff coordinates and delegates administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects.
  • Support and manage Electronic Medical Records ensuring compliance with all applicable laws and regulations.

Education and Knowledge, Skills and Abilities

  • Bachelor’s degree, preferably in related healthcare administration field or Nursing.
  • Minimum of 3 years community clinic program management experience or equivalent.
  • Experience in a Supervisory role.
  • Extensive experience managing government and private contracts, including FQHC programs.
  • General knowledge of clinic billing and various health insurance programs.
  • Experience managing organizational change and re-structuring.
  • Excellent leadership, organizational and communication skills.
  • Commitment and experience working with the LGTBQ population, especially transgender individuals.
Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location