Family Advocate Case Manager I - Serenity House

Job Overview

HealthRIGHT 360 is currently looking to fill a Family Advocate Case Manager I position at our Serenity House program in San Mateo, CA! 

Serenity House is a 13-bed adult, short-term, trauma-informed, crisis stabilization residential program which opened in 2018.  Clients come to us through PES, law enforcement, family contact, treatment providers, or other community partners. We serve those who are currently experiencing a psychiatric crisis, those whose behavior is causing problems in their daily functioning and relationships. Clients will have the ability to participate in a healing community environment, attend evidence-based therapeutic and expressive arts groups, meet with therapists, mental health case managers and a family advocate, and be assessed for medication needs. Treatment plans are individualized in order to meet the direct needs of the individual.  The short-term crisis-residential stay is designed to assist clients with stabilizing the current crisis and then returning to the community. Serenity House believes in our clients and works to play a significant role in the recovery process and journey.

We are looking for an intelligent, dynamic individual to join our team.  The ideal candidate understands that offering patients a professional setting where they are treated with dignity, respect and compassion isn’t just an ideal; it is the way and reason that we run our organization. The program director/administrator provides managerial and clinical supervision to a multi-disciplinary staff, manages referrals, and ensures compliance with all licensing, documentation, and clinical requirements.  

In this position you will have the opportunity to work in a setting that provides dignified, compassionate and respectful care to people with mental illness and co-occurring disorder. The Mental Health Case Manager I will have a variety of duties, including: clinical, administrative, leadership, supervision, licensing-related, and community liaison.  

Family Advocate Case Manager I offers support services to clients and their families. The Case Manager works in collaboration with members of the multidisciplinary team and outside resources to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision. 

Key Responsibilities

Individual Treatment Responsibilities: Facilitates individual counseling sessions with client.  Provides clinical support to assist clients in meeting their treatment goals. Proactively links clients to both internal and external resources based on their treatment needs and follows up on the progress/status.

Provides support to client’s family members in navigating mental health resources and systems of care.

Treatment Setting Responsibilities: Facilitates group counseling sessions and community meetings and teaches classes on various treatment related topics. Performs crisis intervention and communicates with treatment team as unforeseen situations arise.   As needed, accompanies clients to offsite appointments related to their treatment. Attends required trainings and meetings.

Documentation Responsibilities: Collaborates with each caseload client and other available internal and external resources to develop/maintain treatment plans, transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client. Properly documents all individual and group counseling sessions and completes the discharge paperwork/process and required agency assessments in timely manner. Also, maintains accurate records by data entering documentation into various electronic systems for all caseload clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Availability to work on weekends and holidays.  

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • High School Diploma or GED  
  • At least 1-2 years of experience working with people in extreme states; or person’s experiencing psychosis, or suicidality, or other forms of profound distress
  • First Aid Certified within 30 days of employment
  • CPR Certified within 30 days of employment

Desired (any of the following):

  • Bachelor’s Degree in related field
  • Direct experience working client’s in extreme states
  • Direct experience working with high-intensity environments
  • Training in deeper listening skills, such as reflective listening and Motivational Interviewing
  • Demonstrable ability to convey accurate empathy
  • Ability to articulate a clinical viewpoint vis-à-vis psychosis, suicidality, self-harm, and various personality dimensions

Background Clearance Required:

  • Must pass a fingerprint background check with the Department of Justice and FBI
  • Must not be on active parole or probation, clear with OIG database

Knowledge Required:

  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency


  • Knowledge of DBT, CBT, MI and trauma-based treatment highly desirable

Skills and Abilities Required:

  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  • Professionalism, punctuality, flexibility and reliability are imperative
  • Excellent verbal, written, and interpersonal skills
  • Integrity to handle sensitive information in a confidential manner
  • Action oriented
  • Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities
  • Outstanding ability to follow-through with tasks
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities


  • Knowledge of trauma, co-occurring disorders and substance abuse treatment
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.)
  • Experience working with criminal justice population
  • Bilingual  
Compensation: TBD
Type: Hourly/ Non-exempt
City: San Mateo, CA
Hours/wk: 20

Job Location