Health, Wellness & Admission Coordinator - Serenity House/Residential

Job Overview

Join a dynamic, recovery-focused team supporting adults in San Mateo County who are in a mental health crisis. The Serenity House program offers daily recovery groups, providing skills which support recovery back to baseline functioning, establishing and maintaining healthy relationships, and promoting overall wellness. In addition to groups, the program offers one-on-one case management and psychotherapy services with the goal of serving our clients wherever they are on their recovery journeys.

The Health, Wellness and Admission Coordinator has medication oversight responsibilities, admission screening responsibilities, care coordination and documentation responsibilities. This position is responsible for oversight of basic health care needs of clients in a 13-bed short-term mental health crisis facility. The Health Wellness and Admission Coordinator manages the health & wellness office, maintains security of medications, provides health education as needed, acts as a resource in navigating the health care system and assists clients in learning to coordinate their own health care.

This position ensures that phone screenings are completed to determine that prospective clients meets criteria and medical necessity for admission. The Health Wellness and Admission Coordinator ensures that coordination with client’s medical and mental health providers and timely documentation is completed.

This individual will collaborate with other HR 360 staff and external resources to assist clients in getting their needs met and participate in discharge planning. In addition, they provide crisis management as needed and handle all necessary follow-up.

Key Responsibilities

Client and Medical Responsibilities: Reviews Medical History Form for all new clients and assesses medical needs and potential issues. Ensures all clients have updated and accurate medication orders from their providers.  Provides consultation and direction for clients in getting medical, dental and health care needs met.  Communicates with clients’ physicians and pharmacies regarding medical and medication regimens.  Responsible for management and monitoring of client medications, including psychotropic medications and controlled substances. This includes documentation, secure storage, counting and destruction according to policy.  Acts as liaison with psychiatrists and other staff; monitors and communicates client compliance with regard to medications.  Coordinates medical services with other providers.  Cross checks medications for potential interactions.  Acts as a resource for clients and staff with regard to medication indications, interactions, contraindications and side effects.  Responds to medical emergencies and first aid needs.  Ensures current TB and medical clearance for all clients.

Intake Responsibilities: Complete phone interview and assessment to determine the appropriateness of a referral. With support from the treatment team determines whether the client is currently experiencing a mental health crisis. Consult with program supervisors, when needed. Inform team members of the referral and the clients’ current crisis. Schedule the clients’ intake and assist with necessary admissions paperwork. Update all necessary documentation in a timely manner. Contact clients’ providers once a Release of Information is provided within 24 hours.

Administrative Responsibilities: Maintains all medical documentation, including Centrally Stored Medication and Destruction forms, Medication Self-Administration forms, Controlled Substance Logs, Shift-to-Shift Count forms, Discharge Medication forms and various standard letters to physicians and agencies.  Answers telephone and maintains office. Responsible for signing off medications, counting controlled medications, reading medical log for up-dates, and recording all changes. Maintains supplies for urine and oral fluid drug testing and ensures Chain of Custody for all positive tests.  Collects, organizes and reports results of monthly urinalyses.  Maintains Health and Wellness office supplies and First Aid supplies.  Acts as liaison for removal of biohazardous waste.

Maintains tracking log of all phone referrals and ensures that all documentation is completed timely.

Availability to work on weekends and holidays.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • High School Diploma.
  • Two years of experience in a substance abuse treatment setting or mental health treatment setting.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.


  • Bachelor’s Degree in related field.  
  • Medical or Nursing certification or license, i.e., Registered Nurse, Licensed Vocational Nurse, Licensed Psychiatric Technician, Certified Nursing Assistant, Emergency Medical Technician, Certified Medical Assistant.
  • Mental Health certification or license, i.e., Marriage and Family Therapist, Social Worker, Professional Counselor.
  • Medical Course work in related subjects, i.e., co-occurring disorders, Motivational Interviewing, HIV, HCV, Dialectical Behavioral Therapy, harm reduction, etc.

Background Clearance Required:

  • Must not be on active parole or probation. 

 Knowledge Required:

  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.

Skills and Abilities Required:

  • Understanding of mental health diagnostics and the DSM-V.
  • Understand how to communicate and assess an individual that may be experiencing a mental health crisis.
  • Good working knowledge of medical conditions and health care needs, including mental health and substance abuse issues, HIV and HCV.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.


  • Knowledge of co-occurring disorders and trauma informed treatment.
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.).
  • Experience working with criminal justice population.
  • Bilingual.

The work hours are 7 am-3:30 pm or 3-11:30 pm, Tuesday through Saturday.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.


Compensation: $20.00-$21.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package. This is a union position with competitive pay.
City: San Mateo, CA
Hours/wk: 40

Job Location