Incidents & Licensing Coordinator - Compliance

Job Overview

Under the umbrella of the Operations and Innovations Team of HealthRIGHT 360, the Compliance Department is responsible for ensuring that all HealthRIGHT 360 programs and staff throughout California are in compliance with local, state, and federal regulations established for the protection, safety, and well-being of clients, as well as quality of services. The Compliance Department includes a Licensing & Certification team which is responsible for applying for and/or renewing all licenses and permits necessary to keep our facilities operational, in addition to providing key support to the organization with incident reporting in the new Compliatric system, as well as providing other auxiliary support as needed. The Compliance Department works closely with Human Resources, Accounts Payable, Program Directors, and Executive Management.

Key Responsibilities

The Licensing & Certification Coordinator has 3 primary responsibilities:

  • Receive and process incident reports agency-wide, including reporting to County and/or State agencies per regulations.
  • Process hire and termination sheets to add or remove behavioral health staff for updating and reporting in the DHCS PAVE system.
  • Provide support to the Manager of Licensing & Certification with facility license/certification renewals, report requests, and other tasks as needed.

On an average day, this position will entail: 70% data review and entry; 20% emails and phone calls; 10% meetings.

  • Receive and process incident reports received agency-wide, and transmit reportable incidents to County and/or State as required.
  • Collaborate with Human Resources and program leadership to collect staffing data to submit monthly reports to the DHCS PAVE system, as well as for facility license renewals.
  • Assist with applications/renewals for state licenses, business licenses, fire clearances, and other permits as needed. 
  • Provide auxiliary support as needed for annual reports, site visits, or other internal or external requests for data. 
  • Support the Compliance Department with organizing and maintaining archived files and records for easy reference and accuracy.
  • Participate in department and larger Operations and Innovations team meetings to provide feedback and improve processes.

Education and Knowledge, Skills and Abilities


  • Bachelor’s Degree (Public Health, Health Science, Psychology, or related field preferred).
  • Proficiency with Microsoft Office, Outlook, and web browsers (Computer Skills test will be administered).
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative. • Excellent interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner. 
  • Action and solution-oriented, with strong problem-solving skills.
  • Excellent organization skills and ability to multi-task and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative, enthusiasm, and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organizational leadership and high-level.


  • Above-average level of attention to detail.
  • Above-average level of written and verbal communication skills. 
  • Highly organized and skilled in planning. 
  • Proficiency in creating/editing forms in Adobe Acrobat Pro.
  • Knowledge of graphic design or desktop publishing with a focus on improving end-user experience.
  • Background in compliance or healthcare administration.
  • Familiarity with HIPAA and client privacy requirements.
  • Experience working successfully with clients presenting issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

We will consider for employment qualified applicants with arrest and conviction records.

Compensation: $62,400.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location