Isolation and Quarantine Charge Nurse Supervisor

Job Overview

I&Q programs serve as temporary housing for San Francisco residents who cannot otherwise isolate or quarantine due to COVID-19 diagnosis or exposure. The I&Q programs will operate 24-hour/7 days-a-week as a welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space. Alongside managing COVID-19 care and prevention, the focus is on utilizing the principles of harm reduction to serve people at increased risk of COVID-19 health complications, psychiatric crisis, substance related harms, trauma, homelessness, and death due to overdose.

The programs treat all participants with compassion, dignity, and respect, regardless of their medical, psychiatric, housing, or substance use status and needs. I&Q sites are staffed with a multi-disciplinary team including health workers, nurses, medical providers, safety monitors, custodians, and drivers. Priority will be given to participant monitoring, treatment, and safety, and all staff will be trained in overdose recognition and response. The 24/7 programs include laundry, housekeeping, and meal services. Translation services are used if language-concordant staff are not available. For patients who use drugs and alcohol, medication assisted therapy (MAT) consultation and access to harm reduction services and supplies are made available. 

The I+Q Charge Nurse Supervisor supervises and manages nursing staff to ensure provision of quality client care, care coordination, and support in the I+Q Hotel setting in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision.  The I+Q Nursing Manager provides clinical and general support to the I+Q nursing staff and medical assistants including oversight of client care, staff scheduling, outside agency coordination, and other tasks as assigned by the Deputy Medical Officer, as well as other daily activities essential to incorporating the agencies mission and values as a part of our service delivery. The Nursing Supervisor collaborates and liaisons with the rest of the I+Q team, fosters collaboration, and works with the leadership to ensure safety for all I+Q clients. May be required to work nights and weekends.

Key Responsibilities

Supervision Responsibilities:  

  • Responsible for providing direct supervision, training, and guidance to the I+Q nurses and medical assistants.
  • Responsible for client assignment and workload distribution across the team.
  • Ensures all direct reports are in compliance with HR 360 policies, procedures and position expectations and performance goals.
  • Gives ongoing feedback and conducts formal performance evaluations in a timely manner. Responsible for direct report performance management including, performance improvement plans, formal written warning notices
  • Delivers and arranges trainings and resources required for nursing staff to perform their roles.
  • Provides coaching, support, and performance management to direct reports to ensure client care expectations are met. 
  • Lead for filling vacant nurse and medical assistant position in interviewing, selection, hiring and terminations for positions within program.
  • Responsible for scheduling and facilitating team meetings as applicable to support client care and staff development. 
  • Supports site nursing staff to triage I+Q guest’s medical concerns collaborating/coordinating with community medical partners.

Clinical Supervision Responsibilities:

  • Responsible for clinical oversight of all nursing and medical assistant treatment services provided by nursing staff and medical assistants within scope of practice.
  • Responsible for ensuring that nursing and medical assistant staff provide strengths based, harm reduction, trauma informed, and culturally competent services.
  • Ensure charts meet quality management standards per chart review process and thorough review of clinical documentation and providing co-signature as applicable. 
  • Responsible for all direct reports submitting documentation in accordance with program requirements and in compliance with regulatory requirements and agency’s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occur on time. 
  • Assumes ownership for any crisis situation as it relates to service delivery and sees it through to completion. This may include consultation, direct service, crisis intervention, ensuring proper documentation, and potential on-call duties. 
  • Facilitates and assists with client case conferences as applicable. 
  • Ensures that team communicates and collaborates with all members of the I+Q team.

Direct Service Responsibilities:

  • Direct Service as necessary and within scope of practice, which may include evaluation and triage of I+Q guests, crisis intervention, assessments, individual services, case conferences, and treatment plans as assigned by the Deputy Medical Officer. 
  • Assist provider with medication management of patients through over the counter medications or prescribed medications. Provides client education regarding medications.
  • Provide health education consultations and collaboration to clients and I+Q staff.

Administrative responsibilities:  

  • Responsible for ensuring that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision and strategy. 
  • In collaboration with management, develops and maintains good relations with contractors and other collaborators to ensure program continuation within assigned program.
  • In collaboration with management and program leadership, responsible for ensuring compliance with all programmatic or project contractual requirements.
  • Ensures nursing staff remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with the Deputy Medical Officer, QI and EHR staff.
  • In collaboration with management and program leadership, responsible for direct report’s and team’s performance. 
  • Ensure lab orders are carried out as ordered.

Education and Knowledge, Skills and Abilities

 Education and Experience Required:

  • Registered Nurse, currently licensed in the State of California with a minimum of a Bachelor of Science (BSN) degree from an accredited college or university.  
  • Minimum two (2) years’ experience as a supervisor in a behavioral or mental health clinic or community health center.
  • Minimum three (3) years’ experience as an RN, preferred in ambulatory care, public or community health experience.
  • Experience working with COVID-19 clients.


Compensation: $105,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location