Isolation and Quarantine Medical Assistant

Job Overview

This is a union position.

I&Q programs serve as temporary housing for San Francisco residents who cannot otherwise isolate or quarantine due to COVID-19 diagnosis or exposure. The I&Q programs will operate 24-hour/7 days-a-week as a welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space. Alongside managing COVID-19 care and prevention, the focus is on utilizing the principles of harm reduction to serve people at increased risk of COVID-19 health complications, psychiatric crisis, substance related harms, trauma, homelessness, and death due to overdose.

The programs treat all participants with compassion, dignity, and respect, regardless of their medical, psychiatric, housing, or substance use status and needs. I&Q sites are staffed with a multi-disciplinary team including health workers, nurses, medical providers, safety monitors, custodians, and drivers. Priority will be given to participant monitoring, treatment, and safety, and all staff will be trained in overdose recognition and response. The 24/7 programs include laundry, housekeeping, and meal services. Translation services are used if language-concordant staff are not available. For patients who use drugs and alcohol, medication assisted therapy (MAT) consultation and access to harm reduction services and supplies are made available. 

The Isolation and Quarantine Medical Assistant (I+Q MA) is a key member of the I+Q care team and as such, performs clinical and administrative tasks consistent with team-based care and HealthRIGHT 360 policies and protocols.  Supports the monitoring and care of I+Q clients. I+Q clients are clients who under investigation for COVID-19 (Persons Under Investigation – PUI) or are diagnosed with COVID-19. May be required to work evenings and weekends.

Key Responsibilities

Medical Responsibilities:  Assists nursing staff and providers with support and care for I+Q clients. Performs vital signs, office tests including vision screening, spirometry, EKG, rapid strep, UA and urine pregnancy tests and other testing as appropriate.   Performs breathing treatments. Completes provider orders as appropriate.

Preparation Responsibilities: Ensures proper cleaning, disinfection, and storage of equipment. Assists in inventory of Personal Protective Equipment (PPE) and coordinates with San Francisco Department of Public Health to ensure adequate stores and supplies.   

Coordination Responsibilities:  Receive and return telephone call from patients, their families, and pharmacies as appropriate.  Monitor and ensure quality assurance of basic clinic functions.  Helps in coordinating care and follow up for I+Q clients who are leaving the hotel.

Education and Knowledge, Skills and Abilities

 Education and Experience Required: 

  • High School Graduate or Equivalent. Experience as or certification as Medical Assistant.


  • Commitment to working with clients with COVID-19, the uninsured and marginalized populations including the homeless, mentally ill, and substance users. Graduation from a certified Medical Assistant program.

We will consider for employment qualified applicants with arrest and conviction records.

Compensation: $65,000.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location