Life Coach/Intensive Case Manager

Job Overview

The San Francisco Street Violence Intervention Program (SFSVIP) is a street outreach and crisis response program created to reduce and intervene in youth related street violence for the City and County of San Francisco. San Francisco street violence refers to any severe conflict perpetuated by rival territories and may be initiated by turfs or other street associations’ rivalry . The SFSVIP is a part of San Francisco’s Street Violence Response Team (SVRT) which brings together and organizes multiple partnerships to sustain a long-term reduction in street violence. The SVIP aims to ultimately create safer and healthier environments for all San Franciscans regardless of their socio-economic status, gender, race, cultural background, age, or sexual orientation. 

The SFSVIP was modeled after the Real Alternatives Program (RAP), CALLES Program, and the Community Response Network (CRN) . The Mayor’s Office, Department of Children, Youth, and their Families (DCYF) and Department of Public Health (DPH) fund the SFSVIP to provide services across various neighborhoods impacted by high rates of homicides and overall street violence.  The SFSVIP partners with the Department of Public Health’s (DPH) Crisis Response Team (CRT), the San Francisco Police Department (SFPD) and local Community Based Organizations (CBOs) to provide immediate violence intervention services. This partnership provides a unique crisis response and effectively serves the behavioral, legal and social needs of victims and perpetrators of street violence in San Francisco.  

Life Coaches/Intensive Case Managers for CAL VIP grant are primarily responsible for helping to reduce gun violence in the City. Intensive Life Coaches are assigned to work with the young adults in the City who have been identified as being at very high risk of being involved in gun violence in District 10 of San Francisco. Life Coaches work primarily with young men age 18-35; who have extensive criminal justice involvement; are members of gangs/crews; and have been shot before and/or have close friends who have been shot recently. Life Coaches are expected to establish trusting relationships with their clients and spend significant time with their clients helping them mitigate their risk factors and eventually connecting them to services, supports, and opportunities. After establishing positive and trusting relationships with their clients, Life Coaches use their influence to help clients make better decisions, including desisting from violence. 


Key Responsibilities

  • The Life Coach’s main responsibility is to help reduce violence in the City. 
  • Make immediate contact with each referred client once assigned by their supervisor. Contact must be made no later than 24 hours after assignment. 
  • Conduct outreach in the District 10 community to locate individuals identified as very high risk in order to engage them and enroll in Intensive Life Coaching services. 
  • Have an in-person connection with each new client within 48 hours of being assigned. 
  • Have an initial sole focus on establishing a positive and trusting relationship with each client. Simply spending in-person time with your client should be the initial focus. 
  • Develop Life Plan (case plans) with each client. 
  • Maintaining a positive relationship is the primary Life Coaching duty while also beginning to connect clients to needed services once they are willing and ready. 
  • Use your positive and trusting relationship with each client to begin to influence their decision making in order to improve their outcomes. 
  • Maintain consistent contact with each client on the case load in compliance their phase:

Phase One: First 1-4 months on case load: Daily communication, 3x per week in-person contact. 

Phase Two: 4-7 months on case load: Daily communication, 2x per week in-person contact. 

Phase Three: 7-18 months on case load: Daily communication, 1x per week in-person contact.  

  • Document case management efforts, update individual case files, and make all required entries into the data management system. 
  • Attend all mandatory and necessary meetings and trainings, including weekly staff meetings, your team meetings, Case Conferences, and all other meetings and trainings. 
  • Follow all directions and guidance from your supervisor. 

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • Street Outreach years of experience: 4 plus years (experience=employment involving youth outreach or community engagement.
  • Demonstrated experience meeting documentation outreach goals.
  • Demonstrated experience meeting documentation standards.
  • Demonstrated experience appropriately responding to crisis.
  • Demonstrated experience successfully facilitating and coordinating groups/workshops.
  • Ability to work under pressure and in stressful situations.
  • Demonstrated professionally representing SVIP or similar programs publicly.
  • Demonstrated experience communicating and engaging with in-risk youth.
  • Demonstrated experience successfully performing conflict mediation.
  • Demonstrated experience maintaining composure under intense situations.
  • Established network of contacts and credible reputation that can assist in preventing act of violence from occurring.
  • Ability to work in a collaborative partnership environment. 
  • Experience and knowledge of public health needs and street intervention operations.
  • Experience working with Victims of Crime and their immediate and/or extended family.
  • Ability to work with at-risk, high-risk and in-risk youth and/or young adults and have a credible reputation in all of the following neighborhoods- Western Addition/ South of Market & Tenderloin, Mission and Visitacion Valley and Bayview-Hunter’s Point/Potrero Hill. 
  • Current valid CA driver’s license with a clean driving record and ability to pass and maintain driving requirements and insurance requirements for van usage.
  • Must be available after hours holidays and weekends to respond to emergencies, outstanding crisis or events in any San Francisco neighborhood.


  • Associates Degree in Social Work, Public Health, Public Policy, Criminal Justice or closely related field.
  • Experience or in depth knowledge of best practices in violence prevention, community empowerment, alternatives to incarceration, youth development and public safety.
  • Familiarity with all San Francisco’s neighborhoods and community programs preferred.
  • Experience collaborating across government agencies and facilitating multi-agency processes.

Background Clearance Required:

  • Ability to clear and maintain fingerprint clearance.

Knowledge Required:

  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Integrity to handle sensitive information in a confidential manner.

Skills and Abilities Required:

  • Ability to work under pressure and in stressful situations.
  • Ability to work in a collaborative partnership environment. 
  • Excellent verbal and written communication skills. 
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Action oriented.
  • Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks. 
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. 
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
Compensation: $50,000.00-$56,000.00
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location