Medical Responsibilities: Assist clinicians in the examination process. Perform office tests including health maintenance screening, spirometry, EKG, rapid strep, UA and urine pregnancy tests. Perform phlebotomy, injections, TB tests, breathing treatments. Ability to track, follow, monitor and engage with patients who have chronic diseases. Performing duties consistent with our patient-centered medical home model (PCMH).
Preparation Responsibilities: Perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to clinical protocols. Place patients in rooms and prepare them for examination. Clean, prepare and stock examination rooms.
Coordination Responsibilities: Receive and return telephone call from patients and pharmacies. Assist in scheduling specialty appointments and consultations. Monitor and ensure quality assurance of panel of patients facing chronic diseases. Oversee patient panels, patient tracking systems, and ensure smooth, efficient patient flow throughout patient’s clinic experience.
Relationship Orientation: Establishes rapport easily with others; listens attentively to others' perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.
Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.
Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.