Medical Assistant Manager - ICC

Job Overview

The Haight Ashbury Free Clinic at HealthRIGHT360’s Integrated Care Center provides compassionate, nonjudgmental care. We strongly believe that healthcare is a right and not a privilege. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious disease, and addiction. The Integrated Care Center is a fast paced, patient centered environment that integrates medical, dental, mental health, substance use, and social services.

In addition to the duties of a medical assistant, the Medical Assistant Manager supports the clinical team's day-to-day functions consistent with healthRIGHT360 policies and procedures. This includes training and supervising and supporting medical assistants, oversight of daily medical assisting tasks, maximizing patient care team productivity, monitoring patient flow, and oversight of medical and consumable supplies. Responsibilities also include monitoring and evaluation of established workflows, deliverables, quality assurance, and support of quality improvement initiatives. The Medical Assistant Manager is responsible for the direct supervision of medical assistants as well as the management of medical assistant externs and volunteers. The Medical Assistant Manager works in coordination with the Call Center Manager and Access Manager to ensure efficient clinic flow.

Key Responsibilities

  • Train and support medical assistants to ensure that they are competent in assisting clinicians, performing tests and procedures (vital signs, EKGs, ear lavage, in-house laboratory tests, venipuncture and injections, etc).
  • Train and manage the medical assistant externship program and volunteers.
  • Performs audits of temperature logs, emergency crash carts, immunization logs, and other maintenance logs to ensure compliance. Audits to be performed will include, but is not limited to: dispensary temperature log, vaccine temperature log, emergency crash cart log, appropriate Smart Forms generated in ECW, vitals taken and verified, medical history addressed (colorectecal cancer screening, cervical cancer screening, DM retinal / eye / HbA1C testing, etc), allergies documented, correct templates merged, and correct chief complaint.
  • Ensures Medical Assistants are trained appropriately, conducts chart audits to ensure quality, Provides feedback, recommendations, and completes write-ups and performance improvement plans for Medical Assistant staff. Completes quarterly Medical Assistant supervisory check ins and annual performance evaluations. Leads staff meetings in coordination with Access Manager. Responsible for staff scheduling, approving time off requests, and timecard approval.
  • Perform office tests including vision screening, spirometry, EKG, rapid strep, UA and urine pregnancy tests. Perform phlebotomy, injections, TB tests, breathing treatments.
  • Perform intake, including vital signs, list chief complaints, allergies, immunization histories and complete chart forms, as appropriate to patient type. Place patients in rooms and prepare them for examination. Clean, prepare and stock examination rooms.
  • Receive and return telephone call from patients and pharmacies. Assist in scheduling specialty appointments and consultations. Monitor and ensure quality assurance of basic clinic functions. Oversee patient flow and ensure smooth, efficient patient flow throughout patient’s clinic experience. Ensures that huddles start on time, and staff are prepared with huddle items. Ensures patient care starts on time, and addresses any issues that affect cycle time and patient flow. Participates and leads QI/QA (Quality Assurance and Quality Improvement) projects in collaboration with other managers.

Education and Knowledge, Skills and Abilities

  • Minimum of 3 years community based work experience or equivalent.
  • Previous leadership experience desired, but not required.
  • Commitment to providing nonjudgmental quality health care to those in need.
  • Experience and commitment to working with diverse communities.
  • Detail oriented.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location