Medical Receptionist

Job Overview

The Haight Ashbury Free Clinic at HealthRIGHT360’s Integrated Care Center provides compassionate, nonjudgmental care. We strongly believe that healthcare is a right and not a privilege. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious disease, and addiction. The Integrated Care Center is a fast paced, patient centered environment that integrates medical, dental, mental health, substance use, and social services.

As a Medical Receptionist at HealthRIGHT 360’s Haight-Ashbury Medical Clinic, you’ll be the first person our patients encounter when coming to us for care. Your role will be to greet and register patients when they arrive for appointments, schedule new appointments both over the phone and in person, and provide our patients with information, support, and connection to other services within our system of care. As a member of our team, you’ll have the opportunity to work closely with administrative, clinical and management teams to support clinic operations. This is an entry level position that offers great learning opportunities for those interested in pursuing a career in healthcare.

Key Responsibilities

  • Provide excellent internal and external customer service. 
  • Operate multi-line telephone system.
  • Process calls according to purpose of call and/or forward urgent calls to appropriate personnel or department
  • Screen patient needs both in person and over the phone and direct them accordingly.
  • Schedule clinic appointments both in-person and over the telephone.
  • Enroll patients into eligible health coverage programs. 
  • Verifying patient eligibility, collect insurance information, and enter into the electronic medical records (EMR).
  • Receive patient payments such as co-pays, outstanding balances, guarantor payments and assign them to the correct patient accounts.
  • Participate in quality improvement projects.
  • Liaison between medical, dental, and other Healthright360 programs.

Education and Knowledge, Skills and Abilities

  • Excellent customer service skills
  • Ability to multi-task efficiently 
  • Comfort using computerized systems to enter and find information
  • Adaptability with fast paced, ever changing environment
  • Passion for serving low income and safety net populations
  • High School Diploma or equivalent

Desired Education and Knowledge, Skills and Abilities

  • Previous front desk or clinic experience 
  • Bilingual (Spanish Preferred)
  • Associate’s or bachelor’s degree in related field
Compensation: $20.00-$20.50
Type: Hourly/ Non-exempt
Benefits: HealthRight 360 offers a competitive benefits package.
Hours/wk: 40

Job Location