Medical Referral Coordinator

Job Overview

The Medical Referrals Coordinator will be responsible for all coordination of care for clinic patients. The (MRC) works to ensure the effective management of all incoming specialist referrals.  This position will perform a wide variety of task associated with referral tracking to be compliant with Patient Centered Medical Home (PCMH) requirements to ensure quality patient care and safety.

 

Key Responsibilities

Administrative Responsibilities:

  • Ensures that patient’s primary care chart is up to date with information on specialty consults, hospitalizations, ER visits and chronic disease management that is related to their health
  • Entry of patient clinical and non-clinical information into assigned electronic registry is the key responsibility of this position (e.g. e-Clinicalworks, CareWare, Aries, +Care, etc)
  • If assigned, maintain ongoing tracking (SFGH alerts) to Primary care provider team and appropriate documentation on referrals to promote team awareness and ensure patient safety

Advocacy Responsibilities:

  • Effectively assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
  • Acts as the system navigator and point of contact for patients and providers
  • May assume advocate role on the patient’s behalf with the carrier to ensure approval of the necessary services for the patient in a timely fashion
  • Assists patients with signing up for medical coverage

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Required:

  • High school diploma combined with medical/clinical experience
  • Experience working as a patient advocate
  • Must not be on active parole or probation
  • Culturally competent and able to work with a diverse population
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
  • Experience working successfully with issues of substance abuse, criminal background, and other potential barriers to economic self-sufficiency
  • Organized and able to manage competing priorities
  • Resourcefulness in problem solving
  • Bilingual (English/Spanish)
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
  • Professionalism, punctuality, flexibility and reliability are imperative
  • Excellent verbal, written, and interpersonal skills
  • Integrity to handle sensitive information in a confidential manner
  • Action oriented
  • Strong problem-solving skills
  • Excellent organization skills and ability to multitask and juggle multiple priorities
  • Outstanding ability to follow-through with tasks
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
  •  Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

Desired:

  • Baccalaureate degree in related field
  • Knowledge of co-occurring disorders and trauma informed treatment
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.)
Compensation: $20.00-$20.50
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a comprehensive benefit package
City: San Francisco
Hours/wk: 40

Job Location