Mobile Van Community Outreach Worker

Job Overview

The Community Outreach Worker works in collaboration and continuous partnership with the healthcare team, to provide community outreach in order to link individuals to the HealthRIGHT 360 Medical clinic for integrated primary care, behavioral health, substance use disorder treatment, oral healthcare, enabling resources and other services provided at the health center. This may include both in-reach to other HealthRIGHT 360 programs as well outreach to single room occupancy hotels, navigation centers, faith based organizations, community resources such as free dining rooms and food banks, and other areas that the target population may congregate as well as supporting mobile medical services and being stationed on the mobile van. This position requires flexibility in hours that may include working evenings and weekends.

Key Responsibilities

Outreach responsibilities:

Provides internal program and direct community outreach to targeted populations; Participates in health fairs, neighborhood community activities, screenings and special events; Provides outreach to Single Room Occupancy hotels, street outreach, and goes to areas where target populations may congregate such as navigation centers. Creates liaison with other social service organizations for referral of patients. Participates in internal behavioral health meetings to engage patients in primary care; Refers patients to the medical clinic for primary medical care; Assist in the planning and coordination of community health fairs and events; May assist in the development and implementation of a marketing campaign to the community served by HealthRIGHT 360; Maintains comprehensive documentation for data collection; and provide statistical data and/or reports as requested or required. Engages newly assigned patients from the health plan, as well as those that have lapsed in care. Outreaches to established patients to engage in clinical quality measures and panel management for preventative health and chronic disease management. Outreach may include evening and weekend activities.

Eligibility responsibilities:

Agrees to be a certified eligibility assistor; assists patients in applying for health coverage or insurance as appropriate; helps patients change their county MediCal coverage per patient request; assists patient to change their medical home per patient request; assures patients renew eligibility for health coverage as appropriate; coordinates with Mobile Services Manager regarding patient eligibility.

General Duties and Responsibilities:

 Demonstrates a clear understanding of HealthRIGHT 360’s Mission, Purpose and Philosophy; Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty; Takes initiative and responsibility for decisions as an individual. Exhibits commitment to personal and companywide goals; Participates in the ongoing development of competencies, capabilities, technology and the resources needed to achieve high standards of efficiency and effectiveness. Approaches job duties and responsibilities with the passion and a desire to meet highest standards; Take a patient centered approach; Works well with healthcare team to bring patients in to care; Encourages a positive environment and experience for coworkers and patients; Treats patient and coworkers with dignity and respect; Maintains confidentiality of all agency and patient related information; Assists with special projects as directed by the Clinic Operations Director or Manager. Assists in new employee or intern orientation, as needed.

Documentation responsibilities:

Ensures proper tracking of outreach efforts through thorough documentation; this documentation will include, but is not limited to documentation in the electronic medical record system. Additionally, must document contacts on a dashboard that is reported on a regular basis to the Director or Manager. Maintains and updates a community outreach database with relevant contact information and locations.

Mobile Services responsibilities:

Engages in the above activities in support of Mobile Services. This may include not only the above but also providing outreach in a specific area in advance of mobile services. Acting as a liaison to business and residential neighbors of areas where services will be provided to inform them of mobile services, engage them in collaboration and solicit any feedback.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education Required:

  • GED, high school diploma or higher degree from accredited University/College or equivalent experience.
  • Written and verbal English literacy and ability to explain healthcare concepts
  • Excellent communication and interpersonal skills and problem-solving abilities
  • Ability to work cooperatively with others and demonstrate good judgment in unusual and emergent situations.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Computer literacy with Microsoft Office products, Microsoft Outlook.

Desired:

  • Bi-lingual in Spanish

Experience:

  • Experience working with populations from various cultures and backgrounds and demonstrates ability to provide culturally competent support to patients.
  • Experience working with homeless, mentally ill, substance using, and criminal justice patients.
  • Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds and economic status.
  • Experience working with populations suffering from addiction.
Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location