The Nurse Manager is a key part of medical leadership in San Mateo county HealthRIGHT 360 medical settings, and as such performs clinical and administrative tasks consistent with HealthRIGHT 360 policies and protocols. They play a key role in ensuring efficient patient flow, access, and satisfaction; spear-heading continuous quality improvement efforts; supervising, supporting and coaching support staff (i.e., medical assistants and other nurses); and acting as a point person for external collaborators for operational issues. In addition, they will specifically manage activities associated with the data management, vaccine management, laboratory, hazardous waste disposal, and the supply chain.
At all sites, they will provide primary care nursing support to patients and develop/implement/monitor systems that support that care. They recognize the challenges faced by patients with substance use disorders and/or serious mental illness and utilize a trauma-informed, motivational, and client-centered approach in their work. They will assist the medical provider with direct patient care during office hours. Outside of office hours, they will work closely with the Telecare team at Cordilleras MHRC and the medical assistants at the MAT clinic to support care (e.g., reviewing lab results, facilitating referrals to specialty care and imaging, being the point of contact for follow-up questions, etc.).
They are expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They are also responsible to uphold and imbue in others a commitment to addressing racism, and gender and sexual discrimination within the organization and our clinical practice.