Nursse Manager - ICC Medical

Job Overview

Looking to make a difference in the lives of homeless and at-risk communities in San Francisco? Interested in working with a multi-disciplinary team in a non-judgmental environment to meet the needs of patients in an integrated primary care, behavioral, and oral healthcare? If you believe that healthcare is a right, and not a privilege, the famous Haight Ashbury Clinics may be the perfect place. At our Integrated Care Center, primary care providers work with a team of nurses, medical assistants, case managers, mental health providers, dentists, and other specialists to deliver care and improve health outcomes for underserved populations.

It is the responsibility of the Nurse Manager to act as a clinical leader by providing key nursing support to patients in a Patient Centered Medical/Health Home delivery model and by promoting team functioning and efficiency.  They are a critical member of the Care Support Team, providing complex care management for patients with multiple chronic medical illnesses and behavioral health concerns. They are also responsible to uphold and imbue in others a commitment to addressing racism, and gender and sexual discrimination within the organization and our clinical practice.

Key Responsibilities

Clinical Care Responsibilities:

  • Provide nursing care as part of an integrated care team, within the scope of license and agency credentials, to patients within a Patient Centered Medical/Health Home delivery model according to pre-arranged schedules.
  • Document care promptly and follow charting protocols and applicable CA state licensing requirements.
  • Utilize motivational interviewing skills and encourage patient activation and self-management.
  • Appropriately utilize standing orders.
  • Facilitate team functioning and efficiency by taking responsibility for additional patient assessments or medical assistant functions (e.g., phlebotomy, rooming, vitals, etc.) to ensure the completion of patient sessions in a timely and thorough manner.
  • Assess and provide nursing advice to patients who walk-in with medical complaints or who call-in with medical concerns seeking advice.
  • Respond to patient requests for information and assistance (e.g., form completion, prescription refills, etc.) in a timely manner.
  • Inform clients of normal and abnormal lab results and follow up plans, as appropriate for scope or under guidance of a provider.
  • As a part of the care support team, prioritize and take responsibility for patients with complex medical issues and follow up with all patients regarding recent emergency room visits and inpatient stays.
  • Work collaboratively with mental health staff and other ICC services to facilitate integration between primary care, mental health and other ancillary services in order to improve patient outcomes.

Leadership Responsibilities:  

  • Manage a team of nurses to deliver high-quality results and provide ongoing recognition, feedback and support to develop nurses’ professional skills.
  • In conjunction with medical director or designee, provide clinical leadership to support staff, including Registered Nurses, Dietitian, Medical Assistants, Patient Care Coordinators, and Front Office Administrative Assistants.
  • Work collaboratively with providers and other staff to develop standardized nursing protocols and standing orders.
  • Participate in training Medical Assistants, nursing students, and volunteers to improve the skills of back office staff as appropriate.
  • Participate as an active member of the Care Support Team through case-conferencing and other collaborative work.
  • Demonstrate comfort in changing systems, champions change, and supports change processes.
  • Demonstrate commitment to mission of the organization, the healthcare of medically underserved people, harm reduction, client centered care, racial justice, and community-oriented primary care.

Performance and Quality Improvement Responsibilities:  

  • Serve as an active participant in Quality Improvement activities, possibly act as change champion or lead.
  • Work closely with staff collecting and reporting contractual data as necessary.
  • Meet benchmarks for applicable quality indicators as noted in the annual quality management plan including the maintenance of current productivity standards, cycle times, no-show rates, and landing times.
  • Along with colleagues, assists in continuous quality improvement through on-going problem/needs identification and problem solving and, as requested, acts as change champion or lead in improvement activities.
  • Maintains quality assurance logs and leads medical assistants and nursing staff to ensure the quality of medications, supplies, medical equipment, and laboratory testing.

Organizational Responsibilities:  

  • Keep up to date with operational and procedural requirements.
  • Adhere to company dress code and maintains professional appearance.
  • Complete mandatory trainings within deadlines.
  • Supervises students and volunteers as appropriate.
  • Maintain availability for various administrative/clinical duties as requested by supervisor (e.g., case presentations).
  • Provide in-service training to staff as needed.
     

 

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • Graduation from an accredited school of nursing.
  • Possession of a valid California license as a registered nurse.
  • Possession of BCLS/CPR certification.

 Desired:

  • Two years of direct patient care experience; one year in ambulatory care and/or a community health center.
  • Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and culture backgrounds and economic status.
  • Two or more years of leadership experience in a community healthcare setting; preferred experience in leading other RNs in a multidisciplinary setting.
  • Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self sufficiency.

 Background Clearance Required:

  • Must not be on active parole or probation.

 Knowledge Required:

  • LGBT Cultural competence and able to work with a diverse population.
  • Commitment to working in an environment offering abortion services and the full-scope of pregnancy options counseling.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.
  • Knowledge of co-occurring disorders and trauma informed treatment.

Desired:

  • Bilingual Spanish/English.
  • Experience with electronic medical records.
  • Comfort working on teams and with safety net populations.

Skills and Abilities Required:

  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.

Desired:

  • Strong phlebotomy skills.
Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location