Office Assistant - NCSH Residential

Job Overview

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community.  North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.

Responsible for providing excellent customer service to clients, visitors, staff, etc.  This position also provides administrative and clerical support for North County Serenity House. Responsible for daily reception functions of a front office to a busy behavioral health residential facility.  This position may also assist with projects across programs and may be cross-trained to assist with other duties.

Key Responsibilities

  • Provides excellent customer service while answering phones, transferring calls, taking messages, and coordinating intake appointments, as well as meeting and greeting clients and visitors, checking clients in, verifying passes and checking belongings that are brought on and off site, as well as updating client log of personal items.
  • Maintains inventory of office supplies and upholds an organized tracking system.
  • Generates various daily, monthly, quarterly, annual, and ad hoc reports for management team as requested and works collaboratively with all disciplines of staff across programs.
  • Helps to establish and maintain effective and efficient records management system, including procedures associated with maintaining client privacy rights, the release of client information, HIPAA, subpoenas, request for records, and participation in program audits and reviews.
  • Receive and distribute all outgoing and incoming mail, deliveries and returns.
  • Assists with filing, faxing, photocopying, handling a multi-lined telephone system, and other administrative tasks as requested.
  • Keeps track of visitor logs, including verifying visitor identification, ensuring that all visitors are signed in and out, confidentiality forms are signed, and visitors have badges.
  • Arranges work schedule in accordance with agency needs that may include working evenings, weekends, and Holidays.
  • Culturally competent and able to work with a diverse population.

Education and Knowledge, Skills and Abilities

  • High School Diploma or equivalent.
  • Five years previous administrative experience, with at least 2 years being in a front office.
  • Experience working with spreadsheets.
  • Strong computer skills, including Outlook, Excel, Word, and PowerPoint.
  • Type 45 wpm.
  • First Aid and CPR certified within 30 days of employment.
  • Knowledge and respect of all confidentiality, including HIPAA.
  • Detail and and results oriented.
  • Ability to multi-task in a fast-paced environment.
  • Excellent verbal, written, and interpersonal skills.
  • Must be willing to work on evenings, weekends, and holidays.
Compensation: TBD
Type: Hourly/ Non-exempt
City: Escondido, CA
Hours/wk: 16

Job Location