Operations Manager

Job Overview

The Transportation and Warehouse Departments are vital parts of HealthRIGHT 360's operations, and are primarily responsible for the following:
- Providing safe transportation for clients to increase access to needed services.
- Receiving, managing and delivering the inventory of purchased goods and in-kind donations, including equipment, furniture, food and supplies.

Coordinates and ensures all transportation between all of HealthRIGHT 360’s San Francisco programs. Transportation coordination includes: clients, equipment, documents, and supplies.  Provides support and coordinates all areas related to vehicle records and maintenance.  Manages warehouse inventory tracking, auditing, shipping/receiving, and ordering process.

Key Responsibilities

Supervisory/Managerial Responsibilities: Supervises program Northern CA Driver(s) and Warehouse Staff. Performs aspects of management, including but not limited to: supervising, mentoring, hiring, overseeing orientation, training, discipline, motivation, evaluation and termination. Provides training for staff on policies, procedures and facility responsibilities. Assists with team personnel issues as needed. 

Transportation Coordinating Responsibilities: Coordinates driver(s) to transport clients and various freights, runs, errands etc. As needed, safely transports participants in company provided vehicle following all applicable federal and state driving laws. Responsible for ensuring routine vehicle maintenance including inspections, interior and exterior cleaning and pumping gas. Maintains all such documentation.

Warehouse & Inventory Management Responsibilities: Manages warehouse storage, shipping, and receiving of in-kind donations, purchase products, and all other agency inventory.  Screens and completes facility requests. Ensures that merchandise is secure and properly stored.  Will assist in implementation of Warehouse Management System (WMS) and ongoing inventory accuracy by regularly performing inventory control procedures. Collaborate with Managing Director on inventory control development process and implementation. Coordinates off-site donation screenings and pickups.  Assists with furniture purchasing.  Processes, sorts, evaluates and tests donations.  Ensures safety of warehouse. Assists with loading and unloading trucks.  Drives and assists with product pickups as needed.  Assists with facility upkeep.  May be required to serve on the Health & Safety Committee and/or serve as the Health & Safety representative for the Warehouse Department.

Administrative Responsibilities: Responsible for dispatching and scheduling of vehicles. Schedules maintenance and repairs for vehicles. Prepares vehicle related reports and forms. Manages existing driver’s orientation and new drivers’ clearances. Supervises assigned drivers.  Enters and/or ensures the entry of transportation activities in company database, files related paperwork, maintains and prepares vehicle usage reports and logs. Maintains and reconciles invoicing and backup documentation for transportation services. Maintains accurate vehicle documentation with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.  Communicates with facilities on status of orders.  Communicates with Development and Purchasing office on agency needs.

Treatment Setting Responsibilities: Performs crisis intervention and communicates with treatment team as unforeseen situations arise. Maintains appropriate staff/participant boundaries at all times.  Performs periodic house runs to ensure and maintain the safety and security of the facility as needed. Assists with warehouse pick-ups. May work evening, weekends and holidays as needed. 

Education and Knowledge, Skills and Abilities

COMPETENCIES: (To perform the job successfully, an individual should demonstrate the following competencies): 

  • Communication, Written: Delivers written communications that have clarity and impact including emails.
  • Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.
  • Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
  • Time Management: Organizes and establishes priorities; gets the job done in a timely manner.
  • Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.
  • Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. 
  • Teamwork: Accountable to team; participates effectively in group- and team-work; collaborates positively with other team members; giving and accepting constructive criticism.
  • Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.
  • Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
  • Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
  • Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact. 
  • Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

 Education and Experience Required:

  • Valid California Driver’s license (Class B license preferred).
  • Ability to clear and maintain agency vehicle insurance coverage.
  • Professional driving experience. 

 Background Clearance Required:

  • Must not be on active parole or probation.  
  • Ability to pass and maintain a CDCR security clearance, includes FBI and DOJ.

 
 Knowledge Required:

  • Clear understanding of appropriate staff/client boundaries.
  • Knowledge of transportation equipment for physically disabled.
  • Knowledge of vehicle safety and maintenance. 
  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word, Excel, Outlook and internet applications.

Skills and Abilities Required:

  • Experience with database management and inventory control.
  • Ability to read and interpret maps.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities. 
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations. 
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

Desired:

  • Bilingual.
Compensation: $70,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location