Outreach & Workforce Coordinator - LM/WCC

Job Overview

The mission of Lyon-Martin Health Services is to provide high quality, compassionate and trauma-informed medical, gynecological, and mental health care services to trans, non-binary, gender non-conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQ sexual orientation, disability, race, ethnicity, and language, regardless of immigration status or ability to pay. 

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational frameworks of intersectionality, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that’s why community outreach, engagement, and leadership development is central to our mission of community care and mutual aid. Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

The Community Engagement and Workforce Development Coordinator will be responsible for the coordination of community-based outreach and workforce development programs.  This position is responsible for coordinating all harm reduction outreach activities to unhoused and marginally housed people in the local neighborhoods of San Francisco with a focus on queer and transgender people of color. This position also works closely with other clinic staff to coordinate the Clinical Health Worker volunteer program and drop-in hours.

Key Responsibilities

Community Engagement and Workforce Management:

  • Coordinate activities for: community-based outreach programs for the SIP Hotel, SRO, and Street-based Outreach programs, as well as the Clinic Health Worker program.
  • Coordinate community drop in services for evening shifts: syringe/needle exchange, food/water, safer sex supplies, first aid supplies, harm reduction supplies, Narcan trainings, Fentanyl testing trainings, etc.
  • Collaborate with clinical staff towards the development of innovative workforce programming and support development of training, curricula and certification for Clinical and Outreach Health Workers.
  • Support the integration of culturally responsive community engagement partnerships and events.
  • Attend regular team meetings and collaborate with Community Engagement and Workforce Manager to plan various events and trainings for staff and for community members. 

Clinical Health Worker Volunteer Program Coordination:

  • Assist the Manager with recruiting, screening, training, and scheduling a team of Clinical Health Worker volunteers.
  • Serve as the main point of contact for on-boarding and off-boarding training of volunteers.
  • Provide ongoing recognition, feedback and support to develop team members’ professional development.
  • Set meaningful goals with all team members and conduct regular performance reviews to assess progress.
  • Schedule, coordinate, attend, and sometimes facilitate Clinical Health Worker trainings.
  • Maintain and regularly update training curriculum materials.

Clinical Health Worker Shift:

  • Weekly 8 hour clinical shift with Reception and Medical Assistant responsibilities, including:
    • Reception: Check-in/Check-out, eligibility screenings, insurance enrollment, scheduling appointments.
    • Clinic preparation: Setup, clean, and restock exam rooms for client visits; clean and sterilize lab and medical equipment.
    • Client visits: Collect and enter client vitals and relevant visit information; provide client education, screening, and counseling as needed; accurate data entry in Electronic Health Record; work with visit team in Huddles and throughout the shift.
    • Lab Work & Injections: Run in-house lab tests, accurately prepare lab packages to be sent out, administer vaccine and hormone injections; assure correct data entry in Electronic Health Record.
    • Prescription Access Navigation: Calling in prescriptions, submitting prior authorizations.
    • Insurance eligibility: Check insurance eligibility and help clients navigate enrollment into insurance and coverage programs.

Communications:

  • Table at events to educate community members about our services.
  • Work closely with community partner organizations to educate them about our services.

Education and Knowledge, Skills and Abilities

Education and Experience:

  • Commitment to the mission and goals of Lyon-Martin & Women’s Community Clinic.
  • Bachelor’s degree OR minimum 1 year of work experience in community health, social services, harm reduction, or social justice settings.
  • Strong demonstrated experience and knowledge in: conflict resolution and de-escalation; maintaining appropriate boundaries with community members; cultural competency, humility and commitment to health equity and harm reduction.
  • Strong computer skills (Word, PowerPoint and Excel).
  • A minimum of one year of experience working with an electronic health record.
  • A minimum of one year of experience providing direct clinical services to patients within a healthcare setting. 
  • Able to pass the Covered California Insurance Enrollment Counselor certification exam.
  • Excellent written and verbal communication.
  • Desire to work in a culturally sensitive and client centered harm reduction healthcare setting.
  • Must be able to work evenings and some weekends.

Knowledge, Skills and Abilities:

  • Experience working with lesbian, bisexual, transgender, gender non-conforming, non-binary, and intersex clients.
  • Experience working with populations with varying lifestyles, disabilities, racial, ethnic and cultural backgrounds and economic statuses.
  • Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mentally illness and/or using drugs, those of with a history of incarceration, people of varying ages.
  • An interest in and commitment to gender affirming health care and health care access for underserved populations.
  • Ability to integrate, condense, and communicate complex issues and information.
  • Excellent interpersonal and communication skills. 
  • Experience in health care operations and delivery systems.
  • Ability to be flexible and responsive to change.
  • Ability to work independently as well as on a team, prioritizing workflow to meet critical deadlines and paying close attention to detail work.
  • Commitment to working in an environment offering the full-scope of pregnancy options counseling.
  • Willingness to be an ambassador at events on behalf of Lyon-Martin and Women's Community Clinic.
Compensation: $20.00-$20.50
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Francisco, CA
Hours/wk: 40

Job Location