Program Director / Administrator - Serenity House

Job Overview

HealthRIGHT 360 is currently looking to fill a Program Director/Administrator position at our Serenity House program in San Mateo, CA! 

In this position you will have the opportunity to work in a setting that provides dignified, compassionate and respectful care to people with mental illness.  The Program Director will have a variety of duties, including: clinical, administrative, operations, leadership, supervision, licensing-related, and community liaison. 

Serenity House is a 13-bed adult, short-term, trauma-informed, crisis stabilization residential program which opened in 2018.  Clients come to us through PES, law enforcement, family contact, treatment providers, or other community partners. We serve those who are currently experiencing a psychiatric crisis, those whose behavior is causing problems in their daily functioning and relationships. Clients will have the ability to participate in a healing community environment, attend evidence-based therapeutic and expressive arts groups, meet with therapists, mental health case managers and a family advocate, and be assessed for medication needs. Treatment plans are individualized in order to meet the direct needs of the individual.  The short-term crisis-residential stay is designed to assist clients with stabilizing the current crisis and then returning to the community. Serenity House believes in our clients and works to play a significant role in the recovery process and journey.

We are looking for an intelligent, dynamic individual to join our team.  The ideal candidate understands that offering patients a professional setting where they are treated with dignity, respect and compassion isn’t just an ideal; it is the way and reason that we run our organization. The program director/administrator provides managerial and clinical supervision to a multi-disciplinary staff, manages referrals, and ensures compliance with all licensing, documentation, and clinical requirements.  


Key Responsibilities

Administrative duties:  Recruit, employ, train, and evaluate qualified staff; maintain or supervise the maintenance of financial, clinical, and other records; develop staff and clinical schedules; ensure appropriate coverage of the facility at all times; establish and implement facility policies and procedures; ensure licensing and contract compliance; act as liaison between the program, Behavioral Health and Recovery Services Division of San Mateo County, and other health providers, and ensure compliance with documentation standards   

Supervisory responsibilities:  Monitor the clinical work of supervisees and provide individual and group supervision for therapists working toward licensure and students obtaining practicum hours.  Maintain supervision agreements and proof of hours; sign off on required paperwork for the California Board of Behavioral Sciences and the schools where practicum students (if any) are enrolled; complete staff and student evaluations.  Assist with crisis intervention, child and child/elder abuse reporting, and other urgent clinical matters. Co-sign treatment plans, assessments and progress notes as required; ensure timely completion of clinical documentation according to standards established by law, regulations, and stakeholder requirements.  Identify the training needs of students and therapists, coordinate needed trainings and monitor completion of all required trainings.

Clinical duties:  Provide mental health services including assessment, diagnosis, treatment planning, individual therapy, crisis intervention, case management, and group interventions as needed;  provide clinical supervision to staff clinicians at all levels;  conduct staff training on clinical skills and evidence-based interventions; coordinate clinical team meetings; provide support and referrals to family members; and perform QA review of documentation.

Other duties: Attend HealthRIGHT 360 meetings and participates in all internal and external required trainings; attend meetings with funders and other partners; mediate client conflict when it occurs; ensure the completion of required incident reports; order program supplies; schedule building maintenance and repairs; and other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • LMFT (+2), LCSW (+2), or Licensed Psychologist.
  • Minimum of one year of full-time work experience in a management or administrative position and completion with a passing grade of 15 college or continuing education semester or equivalent quarter units, of which 9 units shall be in administration or management or…
  • Three years of full-time work experience in a management or administrative position.


  • Minimum of two years of full-time work experience in a community program that serves clients who have a mental illness.
  • Experience doing crisis intervention and/or working with seriously mentally ill clients.


  • Experience with trauma informed models.

Background Clearance Required:

  • Must not be on active parole or probation.   

Knowledge Required:

  • Experience working with co-occurring disorders.
  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.

Desired Systems:

  • Familiarity with harm reduction models.
  • Knowledge of DBT, CBT, MI and trauma based treatment highly desirable.

Skills and Abilities Required:

  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.
Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Mateo, CA
Hours/wk: 40

Job Location