Program Director / Administrator - Serenity House

Job Overview

The Serenity House program director/administrator is responsible for leading the day-to-day operations of a 13-bed mental health crisis stabilization residential program located in San Mateo County.  The program director/administrator provides managerial and clinical supervision to a multi-disciplinary staff, manages referrals, and ensures compliance with all licensing, documentation, and clinical requirements.  The director/administrator ensures and maintains regulatory compliance as mandated by Community Care Licensing and the Behavioral Health and Recovery Services Division of San Mateo County.

Key Responsibilities

Administrative duties: Recruit, employ, train, and evaluate qualified staff; maintain or supervise the maintenance of financial, licensing, compliance and other records; develop staff schedules; ensure appropriate coverage of the facility at all times; establish and implement facility policies and procedures; ensure licensing and contract compliance; act as liaison between the program, Behavioral Health and Recovery Services Division of San Mateo County, and other health providers, and ensure compliance with documentation standards. Oversee daily business operations-i.e. client notes documentation, medication audits, personal and incidental funds disbursement and audits, physical plant inspections, maintenance of client and staff files, time-card review and amendments, conduct annual performance evaluations and provide statement of discussions.

Ans other duties assigned.

Attend HealthRIGHT 360 meetings and participates in all internal and external required trainings; attend meetings with funders and other partners; mediate client conflict when it occurs; ensure the completion of required incident reports; order program supplies; schedule building maintenance and repairs; and other duties as assigned. Maintain safety compliance to prevent staff and client injury.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • Bachelor’s Degree in Psychology, Social Work, or any other major which includes at least 24 semester college units in one (1) or more of the following subject areas: Psychology, Social Work, Sociology, Behavioral Sciences, or Psychiatric Nursing.


  • Two (2) years of full-time work experience in a community program that serves clients who have a mental illness, of which one (1) year must be in the position of supervising direct care staff.


  • As an alternative to a Bachelor’s Degree: graduation from high school or possession of a GED and substituting 4 years of work experience in a community program providing direct services to persons with mental disabilities, of which 1 year must be in a position of supervising direct care staff.
  • Completion of the Adult Residential Facility Administrators Certification within one year of hiring.


  • Registered Nurse, LCSW/LMFT/LPCC (+2 years post licensure), Licensed Psychologist, Certified AOD Counselor.


  • Minimum of five years of full-time work experience in a community program that serves clients who have a behavioral health illness of which three years must be in a position of supervising direct care staff.


  • Minimum of one year of full-time experience doing crisis intervention and/or working with seriously mentally ill clients.
  • Completion of the Adult Residential Facility Administrators Certification.

Background Clearance Required:

  • Must not be on active parole or probation. 
  • Must pass the San Mateo County Behavioral Health Recovery Services LiveScan.

Knowledge Required:

  • Experience working with co-occurring disorders.
  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.


  • Familiarity with harm reduction models.

Skills and Abilities Required:

  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  •  Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: TBD
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: San Mateo, CA
Hours/wk: 40

Job Location