Program Manager

Job Overview

North County Serenity House, A Program of HealthRIGHT 360 was founded in 1966 to provide substance use disorder services in the community.  North County Serenity House provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders. 

The primary responsibilities of the Program Manager include providing supervision and staff development assistance for all direct reports as assigned by the Divisional Director, as well as the oversight of day to day program operations of the assigned North County Serenity program(s) that represent HealthRIGHT 360’s philosophy, goals, policies, mission and vision.  The Program Manager is also responsible for other duties assigned by the Divisional Director which are essential to incorporating the agency’s mission and values into our service delivery.  The primary objective of the Program Manager is to balance between contract responsibilities while providing the highest quality of care.  The Program Manager is responsible for motivating and inspiring a high performing team.

Key Responsibilities

Program Responsibilities:  Oversee clinical treatment and coordination of various activities and departments within facility.  Ensures treatment is in accordance with contract expectations and ensures the fidelity of the evidenced based practices and quality  of services.  Has ultimate responsibility for retention and completion of all participants.  Responsible for being a part of overall North County Serenity House team and the operational functions of the facility, including, but not limited to safety and security, compliance and accountability. Relays information to Divisional Director concerning operations of facility. Must be available afterhours and on weekends to respond to facility emergencies, outstanding crisis or events.

Supervisory Responsibilities: Handles aspects of management, including direct supervision and mentoring of subordinate supervisory staff.  Activities include, but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating. Ensures staff is familiar with program policies, procedures, and practices. Responsible for ensuring that all treatment service plans and activities are executed in keeping with the organization’s values, mission, vision and strategy. Understands Supervisors role and the role of staff and how they fit within the agency’s mission and values. Responsible for ensuring compliance with all programmatic or project contractual requirements. Responsible for ensuring all direct reports remain in compliance with all environmental, safety and health requirements of the program(s) assigned. Responsible for ensuring all direct reports remain in compliance with policies and procedures as it relates to day to day program operations in collaboration with QI and EHR staff. Works collaboratively with all level staff across all North County Serenity programs. Responsible for direct report’s and team’s performance. Responsible for attending contractual meetings for program(s).  Responsible for communicating with direct reports any updates or changes of program or agency as directed. Responsible for developing systems that help the program to run efficiently within the contractual and agency limitations.

Documentation Responsibilities: Maintains accurate records by entering documentation into various electronic systems for all participants in accordance with guidelines established by HealthRIGHT 360, HIPAA, 42CFR, Drug Medi-Cal and funder standards to satisfy internal and external evaluating requirements. Properly documents all services provided and completes admission paperwork/process and required agency assessments in timely manner and ensure that the golden thread is documented throughout the chart. Assist in ongoing maintenance of participants’ charts and other related documentation.  Ensure that all clinical documentation is completed in a timely and accurate manner, and entered into the various electronic systems. Review notes for billing accuracy. Responsible for ensuring all direct reports meet expected timelines and documentation requirements.  

General Responsibilities: Comply with agency’s policies and procedures. Attend and actively participate in internal and outside meetings as assigned.  Ensure providing quality treatment through compliance with training requirements. Arrange work schedule in accordance with agency’s needs which may include weekends, overnights, and holidays. Meet expected performance standards as assigned by supervisor.

And, other duties as assigned.

Education and Knowledge, Skills and Abilities



- Drug and Alcohol Certification recognized by Department of Health Care Services (DHCS)

- At least two years of direct counseling service and/or administrative experience in a residential treatment setting

- High School diploma or equivalent

- First Aid Certified within 30 days of employment.

- CPR Certified within 30 days of employment


Bachelor’s Degree in related field

Background Clearance


Must not be on active parole or probation

Knowledge, Skills and Abilities


- Strong understanding of the ASAM diagnostic assessment tool, as well as the ICD 10 and DSM 5 diagnoses

- Working knowledge of the Drug -Medi-Cal Organized Delivery System (DMC-ODS)

- Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data

- Professionalism, punctuality, flexibility and reliability are imperative

- Excellent verbal, written, and interpersonal skills

- Integrity to handle sensitive information in a confidential manner

- Action oriented

- Strong problem-solving skills

- Excellent organization skills and ability to multitask and juggle multiple priorities

- Outstanding ability to follow-through with tasks

- Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility

- Strong initiative and enthusiasm and willingness to pitch in whenever needed

- Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations

- Able to work within a frequently changing project scope while maintaining overall direction and structured priorities

- Self-motivated, dependable, creative and proactive approach to work; understands the importance of working independently and within a team environment.

- Openness to and comfort with change; and the ability to facilitate change in others.

- High degree of self-awareness and self-regulation.

- Acts with a sense of urgency to ensure the highest quality of care possible for our participants.

- Ability and willingness to learn new systems, topics, and methods.

- Ability to delegate, set goals, provide timely performance feedback, and motivate others.

- Strong clinical skills with a strengths based focus specifically related to the program assigned.

-Knowledge and respect of all confidentiality issues.

- Able to develop, deliver and arrange training and resources required for direct reports to perform their roles.

-Experience with interviewing, selection, hiring and all terminations for positions within program.

-Experience with all performance management processes including, performance improvement plans, formal written warning notices and terminations of all direct reports as needed.                                                        


-Knowledge of co-occurring disorders and gender responsive, trauma informed treatment.

-Knowledge of clinical documentation (treatment plans, progress notes, etc.)

-Experience working with criminal justice population.

-Experience managing budgets.

-Bilingual English/Spanish


Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRight360 offers a competitive benefits package
City: Escondido, CA
Hours/wk: 40

Job Location