Program Manager - Serenity House/Residential

Job Overview

Join a dynamic, recovery-focused team supporting adults in San Mateo County who are in a mental health crisis. The Serenity House program offers daily recovery groups, providing skills which support recovery back to baseline functioning, establishing and maintaining healthy relationships, and promoting overall wellness. In addition to groups, the program offers one-on-one case management and psychotherapy services with the goal of serving our clients wherever they are on their recovery journeys.

The Serenity House Program Manager is responsible for overseeing and implementing program services, clinical activities and staffing.  Through a gender responsive, trauma informed approach, the Program Manager engages in clinical work, milieu work, liaison work, supervisory work, and on-call work, in accordance with program compliance and licensing regulations.  Additionally, the Program Manager will support and fill in for the Program Director as needed, and will model communication and clinical standards that are aligned with program values and beliefs.  

Key Responsibilities

Program Management Responsibilities: Supervises clinical treatment and coordination of various activities and departments within the facility. Works in coordination with the Program Director to ensure treatment is in accordance with contracts/license expectations.

Facility Management Responsibilities: Responsible for oversight of the program’s needs, including but not limited to safety and security, compliance and accountability.  Available, as needed, after hours and on weekends to respond to facility emergencies, outstanding crisis or events. Conducts emergency drills (Fire and Disaster) in accordance with licensing; coordinates all repairs and maintenance; and holds house meetings as necessary.

Supervisory Responsibilities: Oversees management of staff, including direct supervision and mentoring of subordinate supervisory staff. Activities include but are not limited to coordinating with the Program Director regarding, hiring, training, motivating, evaluating, disciplining, and terminating.  Ensures staff is familiar with program policies, procedures, licensing regulations and practices.

Assists in ensuring that the program complies with the Board of Behavioral Sciences requirements for clinical supervision of interns in partnership with a BBS licensed supervisor. The Program Manager will assist in monitoring the clinical work of supervisees and provide individual and group supervision for unlicensed, unregistered staff (such as Overnight and AOD staff) as well as complete staff evaluations.  Assist with crisis intervention, child and adult/elder abuse reporting, and other urgent clinical matters. Co-sign treatment plans and progress notes as required; ensure timely completion of clinical documentation according to standards established by law, regulations, and stakeholder requirements.  Identify the training needs of students and therapists, coordinate needed trainings and monitor completion of all required trainings.

Administration and Compliance: Ensures that each client receives all services stated in applicable contract.  Ensures compliance with codes and regulations for Serenity House.   Responsible for client capacity within the program.  Ensures client rights mandated by governmental codes and agency norms. Assists the Program Director in ensuring quality assurance for charts and treatment plans.  Ensures proper handling and transfer of documents and records. Assists in oversight of the Electronic Health Records (EHR) system for the program by maintaining accurate records and entering them into various electronic systems for all client interactions in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external requirements.

Education and Knowledge, Skills and Abilities

Education and Experience Required:

  • MA/MS in Behavioral Health field & registration with Board of Behavioral Sciences as an AMFT or ACSW.
  • Knowledge of community resources for non-profit mental health facilities.
  • Experience with government contracts, compliance and state licensing regulations.
  • Minimum of two years of experience in mental health and dual diagnosis treatment in an inpatient or outpatient community mental health setting.
  • First Aid & CPR Certified within 30 days of employment.

Desired (any of the following):

  • Direct experience working with a variety of DSM Diagnosis.
  • Experience working with any of the following disorders: Psychotic Disorder, Schizophrenia, Anxiety Disorders, Mood Disorders, and Personality Disorders.
  • Experience navigating crisis situations such as 5150 procedures.
  • Direct experience working in high-stress environments.
  • Training in deeper listening skills, such as reflective listening and Motivational Interviewing.
  • Demonstrable ability to convey accurate empathy.

Skills and Abilities Required:

  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Excellent verbal, written, and interpersonal skills.
  • A clear understanding of, and the ability to demonstrate, professional ethics, boundaries, and judgment.
  • Action oriented.
  • Culturally competent and able to work with a diverse population.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.


  • Knowledge of trauma, co-occurring disorders and substance abuse treatment.
  • Knowledge of Clinical documentation (treatment plans, progress notes etc.).
  • Experience working with criminal justice population.
  • Bilingual.
Compensation: $70,000.00-$75,000.00
Type: Salary/ Exempt
Benefits: HealthRIGHT 360 offers a competative benefits package.
City: San Mateo, CA
Hours/wk: 40

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