RBH Case Manager - Housing Department

Job Overview

Prototypes S. Mark Taper Family Living Center is a 32-unit apartment complex that shares a campus with Prototypes Residential Substance Abuse Treatment Program and Prototypes Outpatient Program. The Housing Program at S. Mark Taper Family Living Center serves women and women with children with Substance Abuse and Mental Health Disorders. The Housing Program also services 37 scattered-site clients living around the Pomona area. The Housing Program provides case management services to help clients work toward acquiring permanent housing. Prototypes Housing Program is a fast-paced environment, as we strive to remain on the cutting edge of service provision. 

The RBH Case Manager is responsible for delivering services to a caseload of RBH housing clients and providing individualized substance use disorder case management services. The RBH Case Manager works in collaboration with other members of the multidisciplinary team to ensure best possible treatment outcome for the client and provide treatment in accordance with HealthRIGHT 360’s philosophy, goals, policies, mission and vision. The RBH Case Manager may provide treatment utilizing different modalities including individual and/or group.

Key Responsibilities

Direct Service Responsibilities: 

  • Assists clients with intake, assessment, and orientation to program upon admission or transition in care level.
  • Provides facility coverage for housing program.
  • Monitors client's progress toward achieving treatment plan goals and provides treatment plan input.
  • Utilizes trauma informed care while applying motivational interviewing, cognitive behavioral therapy, and evidence-based practices.
  • Facilitates weekly house meetings.
  • Seeks clinical consultation throughout the treatment episode and when encountering new and/or high-risk clinical circumstance.
  • Works collaboratively with other members of the treatment team including the Case Manager, Clinical Therapist, Medical, and Psychiatrist.
  • Maintains frequent communication with the treatment team and engages in regular consults, clinical team, case conferences, and plan development meetings.
  • Delivers services in outpatient, residential, or field depending on assignments and client need.
  • Responsible for treatment oversight of the clients on their caseload.
  • Assists with client program oversight by managing client business passes, privileges, check-in, and treatment compliance.
  • Meets expected client care hours (productivity expectation is 25 client care hours per week).

Clinical Documentation Responsibilities:

  • Write and complete all progress notes within 72 hours of service delivery. 
  • Maintains compliance with due dates for all clinical documentation.
  • Documentation must maintain compliance with agency policy and procedures, HIPAA, 42-CFR p 2, and SAPC standards.

Training, Supervision and Quality Improvement Responsibilities:

  • Attends and actively participates in assigned supervision.
  • Actively participates in agency and team meetings.
  • Participates in training opportunities and pursues training in Evidence Based Practices. 
  • Communicates collaboratively with all members of the behavioral health team including: medical, mental health, psychiatry, substance use disorder, and other staff.
  • Completes all assigned trainings and Relias trainings in a timely manner.

Professionalism and Other Duties:

  • Arrange work schedule in accordance with the agency’s needs.
  • Attend regular staff meetings and other meetings as assigned.
  • Reads emails daily and responds as needed.
  • Transports clients when appropriate.

And, other duties as assigned.


Education and Knowledge, Skills and Abilities

Education Requirements:

  • BA/BS in psychology, social work, or other related human service field.


  • Preferably a minimum of two years’ experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
  • Experience working with clients experiencing acute withdrawal from substances.
  • Knowledge of and experience with providing trauma informed services.
  • Experience delivering evidence-based practices.

Background Clearance Required:

  • Live Scan clearance.
  • Must not be on parole or probation.

Knowledge Required:

  • Knowledge issues of related to substance abuse, mental health, and criminal background.
  • Culturally competent and able to work with a diverse population.
  • Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications.

Skills and Abilities Required:

  • Professionalism, punctuality, flexibility and reliability are imperative.
  • Strong computer skills, including Outlook, Excel, Word and PowerPoint.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Action oriented.
  • Strong problem-solving skills.
  • Excellent organization skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility.
  • Strong initiative and enthusiasm and willingness to pitch in whenever needed.
  • Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations.
  • Able to work within a frequently changing project scope while maintaining overall direction and structured priorities.


  • Bilingual.

In compliance with the California Department of Public Health's mandate, by September 30, 2021, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Compensation: TBD
Type: Hourly/ Non-exempt
Benefits: HealthRIGHT 360 offers a competitive benefits package.
City: Pomona, CA
Hours/wk: 40

Job Location