Works on Patient Care team to provide nursing support including the following:
- Provides patient care under standing orders, health education, and advanced patient care support.
- Ensures primary care team support of patient encounters, medical case management and quality improvement.
- Provides complex care management for patients with multiple chronic medical illnesses and behavioral health concerns.
- Supports patient care team to ensure efficient clinic flow.
- Coordinate care with other care teams and specialists.
Leadership Responsibilities: Responsible for leadership within the quality improvement infrastructure of the medical program. Participates in matters related to performance and quality improvement, planning, protocols and goal setting. Comfortable in changing systems, champions change, and leads change processes.
Performance and Quality Improvement Responsibilities: Assists in goal setting and performance improvement planning across the organization. Writes, reviews, and makes recommendations for policies and procedures for nursing or organizational processes. Active participant in Quality Improvement activities and may act as change champion or lead. In conjunction with Clinic and/or Medical Director is responsible for working with external stakeholders on audits, reviews, or surveys and supports internal efforts as appropriate.
Training Responsibilities: Participates in for training medical assistants, nursing students, and nursing volunteers to improve the skills of back office staff. Orients new nurse volunteers, clinical and support staff to appropriate policies, procedures and protocols of the medical clinic. Supports staff training in quality improvement functions related to their specific position; e.g., basic customer service and patient interaction skills; clinical documentation processes; incident reporting; confidentiality and privacy. Provides training on clinical and quality improvement issues, as needed and appropriate.
Program Development and Project Management Responsibilities: Develops program areas that support nursing care, the patient care team, and patient continuity of care. Participates in grant/funding program development activities as appropriate.
Nursing Responsibilities: Manages “same day” patients with primary care team. Provides advice to primary care team walk-in patients and patients calling into clinic. Provides nursing support to the patient care team and managing clinic flow. Provides appropriate patient care visits and manages patient panel under standing orders. Manages prescription refills and medication modification for patients under standing orders. Provides complex care management for patients with multiple chronic medical illnesses and behavioral health concerns for patient panel. Works closely with staff collecting and reporting contractual data as necessary. Functions as a nurse within the scope of California BRN licensure and credentialing and privileging of the agency.